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Collections Manager
Recruiter
Call Centre Associates
Location
in West Midlands , Midlands
Salary: £30 - £33k + package
Reference: CCH2319NJ
THE COMPANY
My client, a leading blue chip company, requires an experienced Collections Manager to minimise bad debt and reduce customer attrition through the effective management of the operation. The role is also to ensure all operational KPI's are achieved for the operation as set by the business
To be considered for this position you must have a background in managing Managers, strategic awareness on how to drive and implement change and a history of managing large FTE’s 80+. Disciplinary and dismissal experience will also be required.
Individuals from a debt collection background will be preferred.
Please note only candidates who poses the above Contact Centre experience will be contacted.
THE ROLE
Key Accountabilities of the role include;
• To achieve operational productivity and performance KPI’s
• Develop initiatives that drive the centre’s performance
• To lead Team Managers in the achievement of KPI's through effective and regular coaching / feedback and appraisals (1-2-1) sessions. Responsible for the succession planning of Team Managers through support, guidance and coaching of the individuals.
• Identify risks in the achievement of service levels that will impact the customer
• Strategic implementation and continual review of project work that allows growth within the department and works towards the business key objectives.
• Operational responsibility to ensure delivery of KPI’s in line with quality standards
KNOWLEDGE AND EXPERIENCE
• Operational experience within a call centre environment
• A background in collections
• A proven ability to manage Managers
• A history of managing FTE’s of 80+
• Disciplinary and Dismissal experience
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward you’re current CV detailing existing remuneration package by email to : nick@callcentreassociates.co.uk
My client, a leading blue chip company, requires an experienced Collections Manager to minimise bad debt and reduce customer attrition through the effective management of the operation. The role is also to ensure all operational KPI's are achieved for the operation as set by the business
To be considered for this position you must have a background in managing Managers, strategic awareness on how to drive and implement change and a history of managing large FTE’s 80+. Disciplinary and dismissal experience will also be required.
Individuals from a debt collection background will be preferred.
Please note only candidates who poses the above Contact Centre experience will be contacted.
THE ROLE
Key Accountabilities of the role include;
• To achieve operational productivity and performance KPI’s
• Develop initiatives that drive the centre’s performance
• To lead Team Managers in the achievement of KPI's through effective and regular coaching / feedback and appraisals (1-2-1) sessions. Responsible for the succession planning of Team Managers through support, guidance and coaching of the individuals.
• Identify risks in the achievement of service levels that will impact the customer
• Strategic implementation and continual review of project work that allows growth within the department and works towards the business key objectives.
• Operational responsibility to ensure delivery of KPI’s in line with quality standards
KNOWLEDGE AND EXPERIENCE
• Operational experience within a call centre environment
• A background in collections
• A proven ability to manage Managers
• A history of managing FTE’s of 80+
• Disciplinary and Dismissal experience
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward you’re current CV detailing existing remuneration package by email to : nick@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 16-09-2008
Viewed: 558 times
Viewed: 558 times
