This job ad has been posted over 40 days ago...
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Call Centre Manager
Recruiter
Cactus Search
Location
in South East Coast , South East
Salary: £35k + bens + bonus
Reference: 1463
Company / Role Overview
My client is a well funded but new call centre set up providing a professional call centre solution to many business that need medium sized campaigns managed on their behalf.
This is a most exciting opportunity for a lively and driven call centre manager to join brand new environment where he or she can, not only, show their ability to manage a telesales campaign but who can also contribute to the ongoing development of the business.
You main aim with be to ensure that the call centre achieves service level agreements in areas of productivity, profitability and quality in line with company guidelines and procedures.
35-hour working week, 7-day shift pattern that will include evenings and weekends
Key Responsibilities:
•To actively demonstrate strong leadership in an open and honest manner.
•To manage the outbound fundraising campaign, delivering to KPI and SLA’s and developing those involved
•To ensure that all staff are developed in line with current policy including coaching, Agent Development Plan and Personal Development Plans.
•Take ownership of HR issues including probationary reviews, disciplinary hearings, grievance hearings, personal development plans, and payroll.
•Set challenging targets in consultation with direct reports, client services and the site operations manager.
•Be proactively responsible for staff motivation including monitoring and targeting levels of staff motivation.
•Ensure accurate reporting is provided back to the business on performance within the prescribed deadline.
•Promote quality in line with the expectations of internal and external clients.
•Support the business quality team with internal audits as required from time to time ensuring that all information is available within the requested timeframe.
•Act as site manager as and when required.
•Take responsibility for personal development areas and agree appropriate development opportunities with the Site Operations Manager.
Key Skills / Experience required
•Previous experience of second line management (managing team leaders or above) in an outbound telesales environment
•Demonstrable business acumen and commercial awareness of contact centres and outsourcing competitors
•Fundraising experience Ideal but a natural awareness of the different approach required is essential
For more information, please contact Cactus Search today
Package:
£35k + Excellent development opportunity + benefits and bonus
My client is a well funded but new call centre set up providing a professional call centre solution to many business that need medium sized campaigns managed on their behalf.
This is a most exciting opportunity for a lively and driven call centre manager to join brand new environment where he or she can, not only, show their ability to manage a telesales campaign but who can also contribute to the ongoing development of the business.
You main aim with be to ensure that the call centre achieves service level agreements in areas of productivity, profitability and quality in line with company guidelines and procedures.
35-hour working week, 7-day shift pattern that will include evenings and weekends
Key Responsibilities:
•To actively demonstrate strong leadership in an open and honest manner.
•To manage the outbound fundraising campaign, delivering to KPI and SLA’s and developing those involved
•To ensure that all staff are developed in line with current policy including coaching, Agent Development Plan and Personal Development Plans.
•Take ownership of HR issues including probationary reviews, disciplinary hearings, grievance hearings, personal development plans, and payroll.
•Set challenging targets in consultation with direct reports, client services and the site operations manager.
•Be proactively responsible for staff motivation including monitoring and targeting levels of staff motivation.
•Ensure accurate reporting is provided back to the business on performance within the prescribed deadline.
•Promote quality in line with the expectations of internal and external clients.
•Support the business quality team with internal audits as required from time to time ensuring that all information is available within the requested timeframe.
•Act as site manager as and when required.
•Take responsibility for personal development areas and agree appropriate development opportunities with the Site Operations Manager.
Key Skills / Experience required
•Previous experience of second line management (managing team leaders or above) in an outbound telesales environment
•Demonstrable business acumen and commercial awareness of contact centres and outsourcing competitors
•Fundraising experience Ideal but a natural awareness of the different approach required is essential
For more information, please contact Cactus Search today
Package:
£35k + Excellent development opportunity + benefits and bonus
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 16-09-2008
Viewed: 966 times
Viewed: 966 times
