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1applicant
Team Manager
Recruiter
Cactus Search
Location
in Kingston Upon Thames , London
Salary: Upto £25k
Reference: 1461
Company / Role Overview
Ideal for an experience Call Centre manager wishing to return to work part time or for a field sales manager with fundraising experience who wishes to transfer to the call centre environment. You will be responsible the delivery of telephone fundraising campaigns to target, through effective management, development and utilisation of people, process and technology. The ideal candidates will strive to constantly improve quality, processes and service offering to both internal and external clients.
Shifts:
Part or Full time. Job share considered for the right candidates, but you must be available initially for full time training.
Monday to Friday 13.00 to 21.00 with Saturday’s one on one off 9.30 to 5.30
Key Skills / Experience required
Previous fundraising experience considered even if no telesales/call centre experience apparent. This role could also be ideal for someone returning to work but with an extensive background in Telesales management.
•Experience of managing a team of telesales agents or field fund raisers
• Demonstrable ability to manage, develop and lead a team in a fast paced call centre
• Excellent Communication and Leadership skills
• A minimum of 2 years experience in a similar role
• Be able to develop and utilise people, process and technology.
• Capable of set up and quality delivery of client campaigns to target, through effective management,
• Produce reports to the Call Centre Manager
• Manages client campaigns in liaison with Account Teams
• Management of Agents / Telephone Representatives (circa 10-20) in an OUTBOUND environment
Key Responsibilities:
• To manage Representatives on your campaign,
• To ensure maximum productivity, quality calls and performance against set targets through tally sheet feedback, analysing daily statistics and campaign results.
• To ensure campaign deliverables are on time, to quality and quantity in preparation for campaign/client briefings and go live.
• To have a clear understanding of set up for campaign, including script routing
• To suggest enhancements and to work with Account Managers to provide a quality service for clients.
To carry out performance reviews in a timely manner,
• To monitor and manage/troubleshoot absence and attendance against Company targets and to ensure compliance to Company protocols
To ensure a clear understanding of any issues and to enable constructive feedback to Account Manager and Telephone Representatives
To liaise with Account Managers on a regular basis, both verbal and written, ensuring they are given a clear status of each campaign.
For more information, please contact Cactus Search today
Package:
Upto £25k
Ideal for an experience Call Centre manager wishing to return to work part time or for a field sales manager with fundraising experience who wishes to transfer to the call centre environment. You will be responsible the delivery of telephone fundraising campaigns to target, through effective management, development and utilisation of people, process and technology. The ideal candidates will strive to constantly improve quality, processes and service offering to both internal and external clients.
Shifts:
Part or Full time. Job share considered for the right candidates, but you must be available initially for full time training.
Monday to Friday 13.00 to 21.00 with Saturday’s one on one off 9.30 to 5.30
Key Skills / Experience required
Previous fundraising experience considered even if no telesales/call centre experience apparent. This role could also be ideal for someone returning to work but with an extensive background in Telesales management.
•Experience of managing a team of telesales agents or field fund raisers
• Demonstrable ability to manage, develop and lead a team in a fast paced call centre
• Excellent Communication and Leadership skills
• A minimum of 2 years experience in a similar role
• Be able to develop and utilise people, process and technology.
• Capable of set up and quality delivery of client campaigns to target, through effective management,
• Produce reports to the Call Centre Manager
• Manages client campaigns in liaison with Account Teams
• Management of Agents / Telephone Representatives (circa 10-20) in an OUTBOUND environment
Key Responsibilities:
• To manage Representatives on your campaign,
• To ensure maximum productivity, quality calls and performance against set targets through tally sheet feedback, analysing daily statistics and campaign results.
• To ensure campaign deliverables are on time, to quality and quantity in preparation for campaign/client briefings and go live.
• To have a clear understanding of set up for campaign, including script routing
• To suggest enhancements and to work with Account Managers to provide a quality service for clients.
To carry out performance reviews in a timely manner,
• To monitor and manage/troubleshoot absence and attendance against Company targets and to ensure compliance to Company protocols
To ensure a clear understanding of any issues and to enable constructive feedback to Account Manager and Telephone Representatives
To liaise with Account Managers on a regular basis, both verbal and written, ensuring they are given a clear status of each campaign.
For more information, please contact Cactus Search today
Package:
Upto £25k
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 16-09-2008
Viewed: 632 times
Viewed: 632 times
