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Customer Relations Manager
Recruiter
Call Centre Associates
Location
in South West , South West
Salary: £30 - £35k + package
Reference: CCH2659NJ
THE COMPANY
This is an excellent opportunity to join a leading organization during an aggressive period of change. You will be responsible for shaping and developing their call centre customer relations strategy and capability. This is a highly visible, large scale role that will provide the jobholder the ability to make a very tangible and positive impact within our clients call centre operation.
To be considered for this position you must come from a proven contact centre background with a history of managing large teams. You must possess strong people skills, with the ability to coach and develop managers to maximize their performance and the customer experience. Strategic awareness on how to drive and implement change and disciplinary experience is also a must.
Individuals who have FSA experience or whom have worked within the Financial sector will be preferred
THE ROLE
Key Accountabilities of the role include;
• Effectively lead and manage the Customer Relations Department, to deliver a first class customer experience, whilst meeting and exceeding client and customer expectations.
• To promote an environment which leads to a passion for excellence in customer service and complaint management.
• To identify trends in Customers dissatisfaction and report through the business to provide solutions and preventative actions.
• To make certain all activities comply to compliance and FSA requirements
KNOWLEDGE AND EXPERIENCE
• Management experience of managing 1st line Managers
• Financial sector or FSA experience
• Strategic awareness on how to drive and implement change
• Large contact centre background
• Disciplinary experience
• The ability to coach and develop managers
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to : nick@callcentreassociates.co.uk
This is an excellent opportunity to join a leading organization during an aggressive period of change. You will be responsible for shaping and developing their call centre customer relations strategy and capability. This is a highly visible, large scale role that will provide the jobholder the ability to make a very tangible and positive impact within our clients call centre operation.
To be considered for this position you must come from a proven contact centre background with a history of managing large teams. You must possess strong people skills, with the ability to coach and develop managers to maximize their performance and the customer experience. Strategic awareness on how to drive and implement change and disciplinary experience is also a must.
Individuals who have FSA experience or whom have worked within the Financial sector will be preferred
THE ROLE
Key Accountabilities of the role include;
• Effectively lead and manage the Customer Relations Department, to deliver a first class customer experience, whilst meeting and exceeding client and customer expectations.
• To promote an environment which leads to a passion for excellence in customer service and complaint management.
• To identify trends in Customers dissatisfaction and report through the business to provide solutions and preventative actions.
• To make certain all activities comply to compliance and FSA requirements
KNOWLEDGE AND EXPERIENCE
• Management experience of managing 1st line Managers
• Financial sector or FSA experience
• Strategic awareness on how to drive and implement change
• Large contact centre background
• Disciplinary experience
• The ability to coach and develop managers
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to : nick@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 17-09-2008
Viewed: 677 times
Viewed: 677 times
