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Telephony and IVR Deliver Manager
Recruiter
Call Centre Associates
Location
in West London , London
Salary: £30-35k
Reference: CCH2658WT
The Company
Our client is an instantly recognisable brand operating a multi-site Contact Centre network in the UK. They are seeking to appoint Telephony and IVR Manager for their contact centre based in the London.
The Role
Reporting directly to the Senior Manager you will be responsible for,
• Administrating and monitoring the telephony, maximising efficiency of the platform(s) with the aim of increasing agent productivity and revenue.
• To deliver strategic targets to support delivering against a 3yr budget plan
• Taking responsibility for personal development, learning and performance levels.
• To conduct business analysis, such as requirements gathering and process development
• To manage a virtual environment and work very closely with projects within the business
Knowledge and Experience
• Proven experience in a high, contact centre telephony environment.
• Knowledge of Excel and Access
• Strong Knowledge of telephony (VOIP / IVR) based systems
• Experienced leader who can inspire the team, lead and maximize their potential output.
• Excellent written and verbal communication and interpersonal skills.
Remuneration and package Details
Alongside a competitive salary this position offers a bonus scheme and various other benefits.
Process and Timeframes
This really is a fantastic opportunity to join this superb organisation. Working in the West London out client is committed to employee satisfaction, development and provides a fast moving environment within which to develop your career.
Interested applicants should email a current CV existing remuneration package to, William@callcentreassociates.co.uk
Our client is an instantly recognisable brand operating a multi-site Contact Centre network in the UK. They are seeking to appoint Telephony and IVR Manager for their contact centre based in the London.
The Role
Reporting directly to the Senior Manager you will be responsible for,
• Administrating and monitoring the telephony, maximising efficiency of the platform(s) with the aim of increasing agent productivity and revenue.
• To deliver strategic targets to support delivering against a 3yr budget plan
• Taking responsibility for personal development, learning and performance levels.
• To conduct business analysis, such as requirements gathering and process development
• To manage a virtual environment and work very closely with projects within the business
Knowledge and Experience
• Proven experience in a high, contact centre telephony environment.
• Knowledge of Excel and Access
• Strong Knowledge of telephony (VOIP / IVR) based systems
• Experienced leader who can inspire the team, lead and maximize their potential output.
• Excellent written and verbal communication and interpersonal skills.
Remuneration and package Details
Alongside a competitive salary this position offers a bonus scheme and various other benefits.
Process and Timeframes
This really is a fantastic opportunity to join this superb organisation. Working in the West London out client is committed to employee satisfaction, development and provides a fast moving environment within which to develop your career.
Interested applicants should email a current CV existing remuneration package to, William@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 17-09-2008
Viewed: 627 times
Viewed: 627 times
