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The Company

Excellent opportunity to join this leading organisation with fantastic development and progression for the right candidate. To be considered for this role you will have previous experience within the forecasting environment with a good knowledge of short medium and long term forecasting

The Role
Key Accountabilities of the role include:

1. The development and to improve existing processes models to provide short to long term forecasts
2. Escalation of issues / risks where identified to the sales and service management team with recommendations and improvements
3. Effective communication between departments to ensure future strategic and operational impacts are reviewed and updated
4. Supporting ad-hoc workload and routine deliverable when necessary.
5. Alert senior management to any staffing shortfalls and make recommendations where necessary.

Knowledge and Experience

• Previous experience of working in a contact centre planning environment essential.
• Attention to detail and the ability to meet deadlines
• Excellent analytical skills
• Experience of using a Workforce Planning Tool
• Excellent communication and time management skills
• Good working knowledge of Microsoft applications (Excel)
• Experience of Forecasting within a call centre environment


Process and Timeframes

To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk

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Published at 23-09-2008
Viewed: 548 times