This job ad has been posted over 40 days ago...
706
Views
2applicants
Training & Quality Executive
Recruiter
Haigh Recruitment Consultants
Location
in Hampshire/Dorset borders , South East
Salary: £23000
Reference: SSID-7JXH7Q
Training & Quality Executive £23000 + Benefits
Our client is an established luxury Hotel Group with properties across the UK. They have outsourced their Reservations & Customer Services operation to a well known agency and they are looking to take on a Training and Quality professional to work with the Outsourcer and achieve excellence in all areas of Customer Services and Sales. You will need to work closely with the internal brand managers and ensure that all training material is up to date and any changes are communicated in a timely manner. You will need provide guidance to the Operations Managers to assist in difficult cases. The role holder will also own the call calibration process which underpins the quality strategy. The promotional prospects in this role are excellent and you will be deputising for the Relationship Manager with whom you will need to develop a close relationship. A background in Training and Coaching in a Customer Service operation is essential. Based on the South Coast you will need to be flexible when it comes to travel.
Job Reference: SSID-7JXH7Q
Please click on the link to attach your cv and apply directlyAPPLY NOW
If you would like to discuss this or any of our appointments please call Sarah Sibbald on 0845 0340082 or +44(0)20 748 748 44
Haigh Recruitment is a Recruitment Agency.
Our client is an established luxury Hotel Group with properties across the UK. They have outsourced their Reservations & Customer Services operation to a well known agency and they are looking to take on a Training and Quality professional to work with the Outsourcer and achieve excellence in all areas of Customer Services and Sales. You will need to work closely with the internal brand managers and ensure that all training material is up to date and any changes are communicated in a timely manner. You will need provide guidance to the Operations Managers to assist in difficult cases. The role holder will also own the call calibration process which underpins the quality strategy. The promotional prospects in this role are excellent and you will be deputising for the Relationship Manager with whom you will need to develop a close relationship. A background in Training and Coaching in a Customer Service operation is essential. Based on the South Coast you will need to be flexible when it comes to travel.
Job Reference: SSID-7JXH7Q
Please click on the link to attach your cv and apply directlyAPPLY NOW
If you would like to discuss this or any of our appointments please call Sarah Sibbald on 0845 0340082 or +44(0)20 748 748 44
Haigh Recruitment is a Recruitment Agency.
Recruiter:Haigh Recruitment Consultants
Website: http://www.haigh-recruitment.com
Fill in the form to apply for this call centre job
Published at 29-09-2008
Viewed: 706 times
Viewed: 706 times
