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Planning Analyst
Recruiter
Careerpath Consulting Ltd
Location
in Manachester , North West
Salary: 23k - 26k plus bens
Reference: RPA/M
Generic Role Title: Analyst
Requirement Description:
A background of 5 years of strong contact centre Analyst role. An excellent understanding of contact centre dynamics and operations.
Previous experience of large-scale capacity planning, forecasting and planning over a rolling 12-month period.
Prior experience of a workforce management system is essential, specifically; use of eWFM will be beneficial.
Challenging the status quo, and making recommendations for change.
Any previous experience in General Insurance or Life and Savings would be beneficial.
Deliverables:
Delivery of centre service level performance.
Achieving staffing efficiency through improved resourcing strategies.
Maintaining the capacity plan to interface to the budget process, and resourcing (recruitment) process.
Forecasting of workload and people requirements, to an accuracy of within 5% per day.
Ensuring that resources planning best practises/solutions/initiatives are applied from within the community and also externally from the market place.
Responsibilities:
Scheduling & Rostering.
Forecasting.
Capacity Planning .
Change Analyst.
A full spec on aplication.
Requirement Description:
A background of 5 years of strong contact centre Analyst role. An excellent understanding of contact centre dynamics and operations.
Previous experience of large-scale capacity planning, forecasting and planning over a rolling 12-month period.
Prior experience of a workforce management system is essential, specifically; use of eWFM will be beneficial.
Challenging the status quo, and making recommendations for change.
Any previous experience in General Insurance or Life and Savings would be beneficial.
Deliverables:
Delivery of centre service level performance.
Achieving staffing efficiency through improved resourcing strategies.
Maintaining the capacity plan to interface to the budget process, and resourcing (recruitment) process.
Forecasting of workload and people requirements, to an accuracy of within 5% per day.
Ensuring that resources planning best practises/solutions/initiatives are applied from within the community and also externally from the market place.
Responsibilities:
Scheduling & Rostering.
Forecasting.
Capacity Planning .
Change Analyst.
A full spec on aplication.
Recruiter:Careerpath Consulting Ltd
Website: http://careerpathconsulting.co.uk
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Published at 30-09-2008
Viewed: 597 times
Viewed: 597 times
