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1applicant
Call Centre Team Leader
Recruiter
Call Centre Associates
Location
in West Midlands , West Midlands
Salary: £20-25k
Reference: CCH2552NJ
THE COMPANY
My client a leading financial organisation require an ambitious and decisive Team Leader to help take their Service Operation to the next level. This is an extremely challenging position – in a change environment, with a heavy focus on the customer’s experience.
To be considered for this position you will come from a proven Customer Service background at Team Manager/Leader level. You will have an excellent ability to coach and develop individuals to maximize their performance and ability. Individuals should also have a strong background in managing disciplinary procedures.
THE ROLE
Key Accountabilities of the role include;
leading, developing, motivating and inspiring team and individuals to maximise performance.
Responsible for the identification and performance management of individual under performance within appropriate timescales.
Accountability for the development and performance of Contact Centre Agents, through effective, regular coaching / feedback and (1-2-1) sessions.
Proactive monthly planning of workloads to prioritise and deliver against key objectives and tasks - (For Example: 1-2-1’s. absence management).
Maintain accurate documentation to support individual and team
KNOWLEDGE AND EXPERIENCE
Excellent ability to coach and develop individuals and teams
A proven understanding of managing teams in a service environment – improving the customer experience
Proven experience in a Management role, having managed teams of at least 10 direct reports.
Experience of working within a Contact Centre environment.
Ability to work as part of a team and working collaboratively across business functions to achieve business objectives.
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to: nick@callcentreassociates.co.uk
My client a leading financial organisation require an ambitious and decisive Team Leader to help take their Service Operation to the next level. This is an extremely challenging position – in a change environment, with a heavy focus on the customer’s experience.
To be considered for this position you will come from a proven Customer Service background at Team Manager/Leader level. You will have an excellent ability to coach and develop individuals to maximize their performance and ability. Individuals should also have a strong background in managing disciplinary procedures.
THE ROLE
Key Accountabilities of the role include;
leading, developing, motivating and inspiring team and individuals to maximise performance.
Responsible for the identification and performance management of individual under performance within appropriate timescales.
Accountability for the development and performance of Contact Centre Agents, through effective, regular coaching / feedback and (1-2-1) sessions.
Proactive monthly planning of workloads to prioritise and deliver against key objectives and tasks - (For Example: 1-2-1’s. absence management).
Maintain accurate documentation to support individual and team
KNOWLEDGE AND EXPERIENCE
Excellent ability to coach and develop individuals and teams
A proven understanding of managing teams in a service environment – improving the customer experience
Proven experience in a Management role, having managed teams of at least 10 direct reports.
Experience of working within a Contact Centre environment.
Ability to work as part of a team and working collaboratively across business functions to achieve business objectives.
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to: nick@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 30-09-2008
Viewed: 476 times
Viewed: 476 times
