476
Views
3applicants
Operational Business Analyst
Recruiter
Cactus Search
Location
in South London , London
Salary: Upto £45k + bens
Reference: 1496
Company / Role Overview:
If you want to work for a business that values its employees and offers exceptional benefits - look no further. A career with our client can offer you a constant stream of fresh challenges, so you'll always be stretching yourself and learning new skills
You will be investigating, analysing and defining the detailed business processes and requirements to support the strategic and tactical goals of the operational function
Key Responsibilities:
•Working with the operational business units to define the overall requirements for business purposes and the high level approach for delivering these requirements.
•This will include some or all of the following depending upon the nature, size and composition of the project/initiative
•Undertake and contribute to diagnostic review and data gathering from relevant business areas, liaising with appropriate stakeholders to present an as-is view of performance highlighting potential areas of risk and improvement.
•Definition, development and validation of process improvements to agreed standards liaising with appropriate business areas.
•Impact assessment of moving from the current state to the future state including operational business, systems and customer impact.
•Prepare change requirements in conjunction with the appropriate stakeholders to produce detailed estimates for the cost of the proposed solutions
•Consult with the business regarding change requirements
Implementation
•To support the production of change and development specifications
•To own the construction of any relevant operational procedures, ensuring consistency with the business requirements documentation
•Input to the definition and production of training plans and materials in association with the training team
•Support and assist the operational areas in the piloting, implementation and embedding of changes to business processes, practices and associated system functionality
Key Skills / Experience required:
•Excellent working knowledge of programme management, project management practices and demonstrable experience of implementing change control regimes with leading edge organisations.
•Experience in providing input to the definition and execution of system testing and release management strategies, with associated Quality Assurance metric definition and execution
•Proven substantial experience of project management methods and tools
•Demonstrable understanding of the principles of service delivery and problem management
•Excellent understanding of current and emerging technologies (ideally to include large scale call centre technologies)
•Good understanding of database technology
•Excellent communicator, with experience of communicating successfully with senior management, including executive level in any internal department or external supplier.
•Excellent verbal, written and presentation skills
For more information, please contact Cactus Search today
Package:
Upto £45k + bens
If you want to work for a business that values its employees and offers exceptional benefits - look no further. A career with our client can offer you a constant stream of fresh challenges, so you'll always be stretching yourself and learning new skills
You will be investigating, analysing and defining the detailed business processes and requirements to support the strategic and tactical goals of the operational function
Key Responsibilities:
•Working with the operational business units to define the overall requirements for business purposes and the high level approach for delivering these requirements.
•This will include some or all of the following depending upon the nature, size and composition of the project/initiative
•Undertake and contribute to diagnostic review and data gathering from relevant business areas, liaising with appropriate stakeholders to present an as-is view of performance highlighting potential areas of risk and improvement.
•Definition, development and validation of process improvements to agreed standards liaising with appropriate business areas.
•Impact assessment of moving from the current state to the future state including operational business, systems and customer impact.
•Prepare change requirements in conjunction with the appropriate stakeholders to produce detailed estimates for the cost of the proposed solutions
•Consult with the business regarding change requirements
Implementation
•To support the production of change and development specifications
•To own the construction of any relevant operational procedures, ensuring consistency with the business requirements documentation
•Input to the definition and production of training plans and materials in association with the training team
•Support and assist the operational areas in the piloting, implementation and embedding of changes to business processes, practices and associated system functionality
Key Skills / Experience required:
•Excellent working knowledge of programme management, project management practices and demonstrable experience of implementing change control regimes with leading edge organisations.
•Experience in providing input to the definition and execution of system testing and release management strategies, with associated Quality Assurance metric definition and execution
•Proven substantial experience of project management methods and tools
•Demonstrable understanding of the principles of service delivery and problem management
•Excellent understanding of current and emerging technologies (ideally to include large scale call centre technologies)
•Good understanding of database technology
•Excellent communicator, with experience of communicating successfully with senior management, including executive level in any internal department or external supplier.
•Excellent verbal, written and presentation skills
For more information, please contact Cactus Search today
Package:
Upto £45k + bens
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 09-10-2008
Viewed: 476 times
Viewed: 476 times
