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Interim Operations Project Manager
Recruiter
Call Centre Associates
Location
in London , London
Salary: Pro Rata £55,000
Reference: CCH2695BF
Company
Our client, a leader within their field has multiple sites across the UK and Europe, requires an Interim Operations Project Manager for a 6 month contract. As a strong brand, our client enjoys outstanding consumer recognition, customer preference and a reputation for operational excellence. This is a pivotal role with a company who are committed to delivering exceptional customer experience across all touch points of their business.
The Role
This is an exciting opportunity for a talented and self-directed project manager who will help define, optimise and manage the process to manage operational projects from initiation through to full implementation. The successful individual will work closely with the Director, planning, technology, call centre, outsourcers and back office operations. You will be responsible for the planning & migration of the call centre functions and the deployment of new call centre operations.
•Lead the Project Life cycle of all projects assigned using proven methodologies
•Work with operations and partner(s) to develop project, risk management and communication plans around process changes
•Manage risk around project timelines, budget, scope, and quality
•Provide day-to-day support and troubleshooting of issues and drive to resolution
•Communicate and coordinate fixes and deployments through appropriate technology and business teams.
•Provide on-going communication of status and risks to management teams internally as needed and garner support for changes in scope, schedule, or budget
•Create and institutionalise appropriate processes into the existing business for sustainment
•Provide change management documentation and support throughout the process
•Provide release support through stability and ensure transitions are successful
Process & Technology Analysis, and Design
•Using proven methods, analyse processes & technologies, and assess opportunity size, scope, and risks holistically to determine root cause and appropriate solution
•Assess potential designs for solving issues and assert tradeoffs and recommendation for solutions
•Work with planning to build appropriate business cases and prioritisation of requirements
•Provide on-going communication to operations and management of opportunities and roadmap for driving continuous improvements across the operation
•Work with other project initiatives to identify impacts and opportunities on existing processes and practices
Knowledge and Experience
•High degree of competency with project management including: issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status.
•Experience gathering somewhat ambiguous business requirements and turning them into detailed designs and specifications.
•Experience of managing large scale Contact Centre related projects
•Experience of working with Outsource/ 3rd party vendors (specifically technology or Contact Centre)
•Good level of understanding of technologies required to run operational centers (Telephony, systems etc)
•Ability to creatively solve challenging business/technology problems.
•Excellent oral/written communication skills.
•Proven ability to work cross functionally to drive the high level designs as well as resolve lower level operational issues.
•Willingness to travel 25% of the time
•Prince 2 or PMI certification preferred
To apply, please forward an up to date CV to brucine@callcentreassociates.co.uk
Our client, a leader within their field has multiple sites across the UK and Europe, requires an Interim Operations Project Manager for a 6 month contract. As a strong brand, our client enjoys outstanding consumer recognition, customer preference and a reputation for operational excellence. This is a pivotal role with a company who are committed to delivering exceptional customer experience across all touch points of their business.
The Role
This is an exciting opportunity for a talented and self-directed project manager who will help define, optimise and manage the process to manage operational projects from initiation through to full implementation. The successful individual will work closely with the Director, planning, technology, call centre, outsourcers and back office operations. You will be responsible for the planning & migration of the call centre functions and the deployment of new call centre operations.
•Lead the Project Life cycle of all projects assigned using proven methodologies
•Work with operations and partner(s) to develop project, risk management and communication plans around process changes
•Manage risk around project timelines, budget, scope, and quality
•Provide day-to-day support and troubleshooting of issues and drive to resolution
•Communicate and coordinate fixes and deployments through appropriate technology and business teams.
•Provide on-going communication of status and risks to management teams internally as needed and garner support for changes in scope, schedule, or budget
•Create and institutionalise appropriate processes into the existing business for sustainment
•Provide change management documentation and support throughout the process
•Provide release support through stability and ensure transitions are successful
Process & Technology Analysis, and Design
•Using proven methods, analyse processes & technologies, and assess opportunity size, scope, and risks holistically to determine root cause and appropriate solution
•Assess potential designs for solving issues and assert tradeoffs and recommendation for solutions
•Work with planning to build appropriate business cases and prioritisation of requirements
•Provide on-going communication to operations and management of opportunities and roadmap for driving continuous improvements across the operation
•Work with other project initiatives to identify impacts and opportunities on existing processes and practices
Knowledge and Experience
•High degree of competency with project management including: issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status.
•Experience gathering somewhat ambiguous business requirements and turning them into detailed designs and specifications.
•Experience of managing large scale Contact Centre related projects
•Experience of working with Outsource/ 3rd party vendors (specifically technology or Contact Centre)
•Good level of understanding of technologies required to run operational centers (Telephony, systems etc)
•Ability to creatively solve challenging business/technology problems.
•Excellent oral/written communication skills.
•Proven ability to work cross functionally to drive the high level designs as well as resolve lower level operational issues.
•Willingness to travel 25% of the time
•Prince 2 or PMI certification preferred
To apply, please forward an up to date CV to brucine@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 13-10-2008
Viewed: 531 times
Viewed: 531 times
