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Head of Financial Operations
Recruiter:
Cactus Search
Location
in Scotland , Scotland
Salary: 50k+Bonus+car+bens
Reference: 2039
An Outstanding opportunity within a newly created role for an experienced senior financial service manager
Company / Role Overview:
My client is a multi-site contact centre that has been through a variety of changes over the last year which has created a multitude of opportunity internally. Moving forward through 2010 they are seeking a senior manager with financial services experience to develop the sales and customer service teams.
Key Skills / Experience required:
- Experience at senior management level within a Financial Services contact centre environment
- Previous experience in managing stakeholder relations
- Knowledge and experience of delivering upon service levels and driving operational performance
- Budget Management
Key Responsibilities:
- To develop contact centre and e-commerce customer & sales management strategies for the business that optimises sales and customer insight opportunities
- Responsible for delivering the sales and customer management strategy within contractual requirements of SLA expectations
- Using critical insight and customer research re-engineer systems and processes to deliver a leading edge customer journey
- Develop strategies through b2b and b2c routes to broaden customer acquisition and revenue streams wherever possible Ensuring all revenue targets and quality standards are met
- Development of service, sales and motivational strategies to ensure future growth
- Improved contact strategies, insight & business analysis, reporting and MI
Package:
£50,000 Bonus + car + Benefits
Recruiter: Cactus Search
Website: www.cactussearch.co.uk
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Published at 29-01-2010
Viewed: 208 times
Viewed: 208 times










