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An Outstanding opportunity within a newly created role for an experienced senior financial service manager

Company / Role Overview:

My client is a multi-site contact centre that has been through a variety of changes over the last year which has created a multitude of opportunity internally. Moving forward through 2010 they are seeking a senior manager with financial services experience to develop the sales and customer service teams.

Key Skills / Experience required:

• Experience at senior management level within a Financial Services contact centre environment
• Previous experience in managing stakeholder relations
• Knowledge and experience of delivering upon service levels and driving operational performance
• Budget Management

Key Responsibilities:

• To develop contact centre and e-commerce customer & sales management strategies for the business that optimises sales and customer insight opportunities
• Responsible for delivering the sales and customer management strategy within contractual requirements of SLA expectations
• Using critical insight and customer research re-engineer systems and processes to deliver a leading edge customer journey
• Develop strategies through b2b and b2c routes to broaden customer acquisition and revenue streams wherever possible Ensuring all revenue targets and quality standards are met
• Development of service, sales and motivational strategies to ensure future growth
• Improved contact strategies, insight & business analysis, reporting and MI

Package:
£50,000 Bonus + car + Benefits