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A small call centre office with an international and VIP customer base is going proactive on the sales front and it needs your help! We are recruiting for an experience sales and contact centre manager to help this company with their transition to internet based and outbound customer contact.

Key Responsibilities:

• To manage the team, including a supervisor, and to coach and train the staff into outbound contact in response to website traffic
• To produce regular sales reports and budgets, establishing appropriate KPIs, monitoring achievement against budget in liaison with Head of Finance and taking actions to achieve budget.
• To drive sales through data analysis and motivational techniques; to achievement of targets
• To implement tactical initiatives and train up the team on promotional offers
• To develop robust processes in order to ensure a seamless and continuous customer experience
• To perform regular performance reviews to ensure everyone is happy and developing their sales skills
• To act as point of escalation for customer complaints
• To run the customer satisfaction survey as designed by Marketing.

Key Skills / Experience required:

• Prior people Management experience required gained within a sales call centre environment
• Brand awareness of high calibre
• Self-sufficient in MS Office (Word, Excel, Powerpoint)
• Proven ability to learn new IT systems to produce ad-hoc reports
• Working knowledge of French, oral and written, is desirable.