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Details:
Company / Role Overview:

This company has had huge success across the UK and Internationally with further ambitious growth plans for 2010. Part of this growth includes the recruitment of Sales Managers to lead and develop outbound sales teams in line with these growth plans.

Key Skills / Experience required: * Previous experience within an outbound call centre in a management position

• Strong leadership skills with a natural ability to motivate and energise others to achieve the very best
• An ambitious and driven attitude toward the business you work for and your own career
• Thorough knowledge of relevant legislation such as the Data Protection Act, FSA, and TCF & PCI

Key Responsibilities:

• Monitoring costs (direct/indirect) and identifying anomalies, analysing actions and presenting potential solutions.
• Administration of team incentive budgets
• Maximising contractual KPIs and SLAs including Payroll & Bonus administration
• Manage day to day cost to maximise account profitability.
• Ensure that development activities and tools are in place for all members of staff.
• Ensure that all call activities; sales and call standards are managed at all times.
• Build an appropriate relationship with all levels of staff through effective and relevant communication with groups and individuals.
• Identify, agree and implement ideas for improvement
• Has knowledge of different types of selling techniques.
• Has sufficient knowledge of different types of B2B, B2C, Cross Sell, Up Sell, and Outbound & Inbound.
• Possesses techniques for demonstrating tangible and intangible benefits to clients and add value.
• Understands typical challenges and market conditions and has strategies for dealing with these.