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Details:
Company / Role Overview:
This company has had excellent results over the last 12 months and with more plans for growth and more business to be won they continue to require ambitious, intellectual candidates to lead their teams to success

Key Skills / Experience required:

• Proven experience of successfully leading, motivating and coaching a team to achieve designated targets within a call centre
• Excellent communication skills and the ability to deliver excellent customer service.
• Ability to relate to others in a positive manner and build strong working relationships.
• A natural ability to motivate and energise others.
• Able to inspire and support a team towards the achievement of targets. .
• Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these.
• Enthusiastic, positive, resourceful and resilient.

Key Responsibilities:

• Manage and coach team performance to ensure team targets and KPIs are met including productivity , quality targets,
• Manage individual performance to ensure every team member achieves their targets.
• Manage under performance effectively and promptly using Company processes to maximise performance of every team member.
• Manage the team effectively to ensure productivity targets are met.
• Manage call quality, staffing levels and workflow to ensure maximum productivity, call and data handling efficiency.