Call Centre Helper Jobs

Team Leader

2008-05-16 16:48:18

Location: Midlands
URL: http://www.douglas-jackson.com

Description:

Team Leader ( Contact Centre / Back Office ), Salary to 22,000 + commission, circa 10% ( + pension + benefits ) – Warwickshire

This is an opportunity to join a leading regional employer, with an excellent reputation for delivering ‘first class’ customer service and continued staff training and development.

You will be responsible for the ‘day-to-day’ management of a team of telephony and administration advisors tasked with providing an efficient and high quality service to all customers. Duties will include responsibility for the motivation, coaching and future development of your team towards achieving all required service levels and KPI’s.

The ideal candidate will show a demonstrable commitment to the provision of excellent customer service at all times and have supervisory / management experience from within a contact centre / back office environment. You will be an effective communicator with the ability to motivate your team towards high performance levels, adopt a “first call resolution” approach and be able to develop strong, positive relations with your peers.

For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720.Visit us at: http://www.douglas-jackson.com

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.

Apply to this job

Resource Planning Analyst

2008-05-16 10:15:42

Location: North West
URL: http://www.callcentreassociates.co.uk

Description:

The Company

This is an exciting opportunity to join this internationally renowned blue chip services organisation. You will responsible for the continuous real time monitoring and scheduling adherence and then escalating any potential issues to the team Managers, senior management and the business improvement team.

The Role
Key Accountabilities of the role include:

1. The production of shift reports highlighting any trends and shortfalls
2. Analysing shift patterns and call volumes to flag potential issues
3. Maintenance of all staff records and schedules and ensuring all data is accurate
4. Identifying potential issues before they occur and making the necessary changes to improve resources
5. Plan offline activities whilst ensuring a minimum impact to the business

Knowledge and Experience

• Excellent problem solving and analytical skills
• Good Verbal and written communication skills
• Strong experience of using a workforce planning methodologies
• Excellent time management and ability to work on own initiative
• Intermediate user of the Microsoft applications Excel
• Knowledge of Workforce Management Software is essential

To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk

Apply to this job

CALL CENTRE CAMPAIGN MANAGER

2008-05-15 16:18:53

Location: London
URL: http://www.callcentreassociates.co.uk

Description:

THE COMPANY

Our client, who are market leaders in their specialist sector are offering an excellent opportunity to join this well established and fast growing organisation within the telemarketing sector. Various clients that are associated within this business are high profile charitable organisations. This is a highly client focused, challenging role that will provide the jobholder the ability to make a visible difference and an extremely positive impact within the business, and continue the excellent reputation they have in working on various campaigns.

To be considered for this position candidates will ideally come from, or have experience of working within an outsourcing environment.

THE ROLE
Key Accountabilities of the role include;

• Manage performance and achieving Campaign targets
• Full understanding and delivery of campaign objectives
• Regular reporting and motivating staff
• Manage teams of 15 advisors
• Develop a cohesive team which work well together
• Excellent commercial awareness needed
• Training and development on a regular basis

KNOWLEDGE AND EXPERIENCE

• Experience of Outbound environment
• Excellent motivational skills are necessary
• Excellent use of Verbal and Written communication skills
• Management with client campaigns within specified account teams
• Personal line management of Telephone Representatives
• Excellent troubleshooting skills are necessary
• Delivering results to targets and deadlines
• To understand data, segments and targets per segment.
• An understanding and enthusiasm towards charitable organisations

REMUNERATION AND PACKAGE DETAILS

Basic salary up to £23,500, rising to £25,000 on passing probation.

PROCESS & TIMEFRAMES

To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; robbie@callcentreassociates.co.uk unfortunately only candidates considered suitable will be contacted.

Apply to this job

Team Manager

2008-05-15 14:01:56

Location: South East
URL: http://www.callcentremanagers.com

Description:

My client is a global leader in their field and has a bold vision for the future. On their behalf, we are currently looking to resource a number of outstanding customer service call centre Team Managers.

Responsible for 12-16 FTE you will lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised. This is a non targeted environment which is more concentrated where the sole measure will be first call resolution.

KEY SKILLS

• 12+ months as a customer service call centre Team Leader/Manager
• Energy, drive and enthusiasm with the ability to ‘roll up your sleeves’ and get things done
• An understanding of call centre systems, processes and policies

Apply to this job

Business Development Manager

2008-05-15 14:00:02

Location: North West
URL: http://www.callcentremanagers.com

Description:

This leading and well respected telemarketing outsourcer is looking to recruit a Business Development Manager to work across multiple blue chip clients. As an award winner for quality management they offer an excellent service, across multiple UK sites to an impressive client portfolio.

Working with the Sales and Marketing Director you will research new markets and successfully sell relevant outsource solutions to new clients.

KEY SKILLS
• A minimum of 10 years commercial experience gained primarily in call centres.
• Influential and Persuasive communicator.
• Relationship development with Blue Chip clients (ideally within an outsourced environment).
• Advanced level of presentation and negotiation skills.

Apply to this job

Business Unit Manager

2008-05-15 13:57:27

Location: North West
URL: http://www.callcentremanagers.com

Description:

This leading and well respected telemarketing outsourcer is looking to recruit a business unit manager to work across multiple blue chip clients. As an award winner for quality management they offer an excellent service, across multiple UK sites to an impressive client portfolio.

Responsible for the leadership, development and motivation of the client service, operational and contact centre teams (c.250-300fte), you will successfully deliver agreed turnover and profit targets for your clients. Working with the business unit director, you will contribute to the development and vision of the business unit strategy and seek growth opportunities within existing and new clients.

KEY SKILLS
• Senior inbound / outbound call centre management experience ( 100+ fte)
• Relationship development with Blue Chip clients (ideally within an outsourced environment).
• Strong leadership, communication and motivational skills.

Apply to this job

Section Manager

2008-05-15 13:53:16

Location: South East
URL: http://www.callentremanagers.com

Description:

My client is a global leader in their field and has a bold vision for the future. On their behalf, we are currently looking to resource an outstanding customer service call centre Section Manager.

Responsible for 70 FTE through 5 Team Managers you will be responsible for providing effective customer service, managing work performance, driving performance, supporting team managers, identifying and overcoming issues and improving customer service.

KEY SKILLS

• Proven people management experience
• A Successful track record of performance delivery
• A minimum of 3 years at management level

Apply to this job

Customer Care Manager

2008-05-15 13:50:31

Location: North East
URL: http://www.callcentremanagers.com

Description:

My client is one of the UK’s leading electrical retailers and has a bold vision for the future. On their behalf we are currently looking to source a customer care manager.

Managing and motivating a team of 2 Team Leaders and approximately 40FTE, you will ensure the achievement of objectives to drive forward customer service excellence. Using your excellent people skills to enthuse and lead your team leaders you will be able to adapt your managerial style in order to work in a constant changing environment.

KEY SKILLS

• 12+ months as a customer service contact centre manager
• Energy, drive and enthusiasm with the ability to adapt to change
• Must have experience of working in a fast paced contact centre environment

Apply to this job

Business Unit Manager

2008-05-15 13:47:30

Location: South East
URL: http://www.callcentremanagers.com

Description:

Responsible for the leadership, development and motivation of the client service, operational and contact centre teams (c.200fte), you will successfully deliver agreed turnover and profit targets for your clients. Working with the business unit director, you will contribute to the development and vision of the business unit strategy and seek growth opportunities within existing and new clients.

Apply to this job

Business Development Manager - Call Centre

2008-05-15 11:11:57

Location: Midlands
Description:

This newly created role has arisen due to the continued growth and success of our client. You will take responsibility for the Call Centre product set and sell into the medium size business and corporate sectors. This is a new business development sales role. You will be also tasked with assisting the corporate sales team as an overlay sales specialist, as well as selling directly yourself the Call Centre product set.

Who we’re looking for
You will have proven experience in selling Call Centre products. You will be able to demonstrate clear success in a new business sales environment with proven wins in selling Call Centre solutions. Commutable to Reading, you will have confidence in working in a small team and be autonomous in your approach. In order to be successful in this role, you must be able to articulate the Call Centre offering into the market place.

About us
We are a leading re-seller of telecommunication and mobile solutions in the UK market place. We have seen considerable growth in the last 5 years including the acquisition of a competitor.

What’s on offer
between £20,000 and £25,000 basic + Car + Commission

Apply to this job