Call Centre Helper Jobs

Customer Services Advisor

2008-05-01 16:35:06

Location: Central London
URL: http://arcadia.peoplebank.com/pbank/owa/pbk24w12.main?p=dejcnUojdbgbfkcmifljjlggilbjnZoljfnSopYNaO@an3otCsnaoceigefjn

Description:

The Customer Services Centre manages all retail and online related customer contacts for the Arcadia Brands. The Centre also provides support functions for stores and other areas of the business including home shopping and mystery shopping. Reporting to the Customer Service Manager this position would ideally suit someone with complaint management experience keen to develop a career in customer services. Key tasks & responsibilities: – Provide quality responses to customer contacts in writing, by telephone and email- Respond to customer correspondence and emails in a plain English style, where necessary without the use of standard templates- Take ownership and manage own complaint caseload to reach first time resolutions- Balance business needs against customer expectations to ensure high levels of customer satisfaction- Negotiate solutions with different customer groups prioritising external customer needs wherever possible- Work within and outside the parameters of company policy, to find creative solutions to customer issues- Develop and utilise a network of contacts within head office and field teams to ensure positive customer outcomes- Demonstrate the ability to balance telephone, written and administrative work to ensure that personal targets and departmental service levels are met- Contribute to departmental meetings, focus groups, projects and training sessions as and when required Key Skills:- Ability to see things from the customers perspective and put the customer first- Good standard of literacy – Excellent listening and verbal communication skills- Proven time management skills and a willingness to take ownership of work- Demonstrable understanding of a Customer Services environment, especially complaints- Calm disposition coupled with the ability to work well under pressure- Ability to work positively as part of a team both with colleagues and management- Methodical and organised approach to ensure that all customer contacts are correctly completed- Open to receiving feedback and able to provide constructive feedback to management and other areas of the business- Ability to multi-task several different workflows and customers at any one time- Strong problem solving skills coupled an ability to negotiate through alternative solutions with the customer- Flexibility to work the required shift patterns to ensure adequate cover in the department at all timesAs the Department is open weekends and Bank Holidays, you may be required to work during these periods.

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Telemarketing Executive

2008-05-01 15:26:56

Location: North West
URL: http://www.kellyservices.co.uk

Description:

As the fastest growing credit information agency in the UK, our client is looking for a professional Telemarketing Executive to start as soon as possible. The role will involve appointment setting, telephone canvassing and building a pipeline of callbacks. B2B telemarketing /sales experience is essential. Appointment setting experience is desirable. The successful applicant will be positive, enthusiastic and be a committed, sales driven, honest individual.

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Strategy and Operations Coordinator

2008-04-30 16:37:38

Location: South East
URL: http://www.callcentremanagers.com

Description:

My client operates a pan-European call centre network and offers outsourced inbound telephony services to international blue-chip clients. This is a fantastic opportunity to join the team in this highly strategic and challenging role.

With responsibility for analysing and reviewing the performance and operations across 15 European call centres you will define annual objectives, monitoring KPI’s, the implementation of improvement / recovery action plans, business process changes and the operations and performance of the European Customer Relationship Centres. Developing and managing Advisor training programmes for all Advisors across Europe. European language skill advantageous.

KEY SKILLS

•3 + years experience in the automotive industry
•Ideally with a Business Degree
•Must be excellent at managing your time and be able to work autonomously

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Learning & Development Consultant

2008-04-30 16:07:18

Location: London
URL: http://www.callcentremanagers.com

Description:

My client is a professional organisation that is striving to deliver outstanding customer focused service through their membership call centre. Currently undergoing significant cultural change, this is an opportunity to put training at the heart of everything they do.

Reporting to the Head of Call Centre, you will be responsible for the full training cycle from training needs analysis, course content development (soft skills, induction, technical), training delivery, course effectiveness evaluation and the development of individual training plans. With your three direct reports you will be an Ambassador for training, transforming both its perception and value within the business.

KEY SKILLS

• Complete training cycle management including training needs analysis and the design of training frameworks and modules
• Call centre best practice awareness at agent and management level – design and delivery of training
• Training team and budgetary management experience
• Ideally with a training qualification, i.e. CIPD Certificate in Training Practice

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Business Development Executive

2008-04-23 17:42:29

Location: South West
URL: http://www.broadsystem.com

Description:

Business Development Sales Executive

Leading Outsourced Contact Centre is looking to recruit a Business Development Sales Executive to be based in their offices in Bristol.

The successful Business Development Sales Executive will have previous outbound business to business or business to consumer sales experience with an exceptional telephone manner. Candidates will be required will have experience of MS Office and will be a motivated and enthusiastic individual.

The Business Development Sales Executive will be required to set appointments for the new business sales team. Candidates will be required to make outbound calls using a prospecting database to offer marketing services to blue chip companies . This will involve making cold calls, sending emails and following up on scheduled call backs. Set targets will need to be achieved in order to qualify for commission.

This role will also involve confirming appointments and sending out relevant documentation. The successful candidate will also ensure that the Sales Representative is fully briefed on the appointments set. Business Development Sales Executives will also ensure that all contacts made are recorded accurately.

Suitable candidates may come from a sales, telesales, telemarketing, business to business or business to consumer or outbound call centre background .

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Telemarketing Coach (12 mnth contract)

2008-04-17 12:48:47

Location: Bristol
URL: http://www.cactussearch.co.uk

Description:

Details:
Huge Outsourcer looking for an experienced and successful telemarketing coach to inspire an develop a team and lead the way in training and 1-2-1’s to strengthen performance within the telemarketing teams.

This is currently a 12 month fixed term contract opportunity with the potential of a permanent opportunity in the future.

Company Profile: This European Outsourcer is striding forward in the Customer Service industry, leading the way in billing, HR and outsourcing globally.

The key focus of this role is to improve sales and quality performance through coaching of individual Sales and Service Representatives.

Key Skills / Experience Required:

Previous experience in a Telemarketing / Sales environment
Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organisation.
Ability to coach and develop action plans which maximize performance and provide effective feedback.
Ability to demonstrate innovation and good judgement / problem solving skills when making decisions.

Role Profile:
Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.

Key Responsibilities:

Identify sales and quality areas of opportunity for individuals and call centre.
Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services).
Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills.
Work with Team Leader as appropriate
Some travel will be required

For more information, please contact Cactus Search today

Package:
to £25k

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Telemarketing Coach (12 mnth contract)

2008-04-17 12:36:38

Location: South West
URL: http://www.cactussearch.co.uk

Description:

This is currently a 12 month fixed term contract opportunity with the potential of a permanent opportunity in the future.

Company Profile: This European Outsourcer is striding forward in the Customer Service industry, leading the way in billing, HR and outsourcing globally.

The key focus of this role is to improve sales and quality performance through coaching of individual Sales and Service Representatives.

Key Skills / Experience Required:

Key Responsibilities:

For more information, please contact Cactus Search today

Package:
to £25k

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Senior Planning Specialist

2008-04-17 12:22:35

Location: Midlands
URL: http://www.cactussearch.co.uk

Description:

Details:
Multi-national Brand Leader requires an experienced senior Strategic ‘Aggregate’ Planning Specialist for this exciting, dynamic & fast paced environment based in the West Midlands

The successful applicant will be an experienced planner who is used to planning large scale strategic change with multiple interdependencies. Equally it is essential that the role holder is credible managing relationships and communicating up to an executive level.

Job Purpose
•To produce aggregate demand and resource plans for all Direct Channels functions to include the impact of all planned strategic and commercial activities.
•To recommend solutions around the strategic structure of the onshore and offshore telephony operation. Produce plans accounting for growth, income, site capacity, skills set and recruitment capability.
•To produce and manage detailed ‘transformation roadmaps’ enabling clear communication and implementation of agreed plans.
•Analyse and understand reasons for customer demand on a call by call basis.
•Responsibility to ensure delivery of industry-leading Forecasting and Modelling service to Direct
•Channels Contact Centres and strive to consistently exceed customer expectations.
•Responsible for the relationship with Business Planning managing the impact analysis of large-scale campaigns requiring bespoke modelling techniques. Ensuring the aggregate plan captures all planned activity known to the business.

Essential Skills / Experience:
•Proven background in analytical problem solving
•Good knowledge of Statistical techniques
•Strong Data management skills
•Advanced Forecasting and Operational Modeling skills.
•At least one year in Contact Centre Planning

The successful applicant will have a strong analytical mind and will be expected to employ innovative and conceptual thinking. Will be an excellent communicator with the ability to understand and facilitate high level business objectives. They will be driven to contribute actively to their team’s success.

Package: To £36K + Excellent Bens + Bonus

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MI Developer

2008-04-17 12:15:10

Location: Hampshire / Dorset
URL: http://www.cactussearch.co.uk

Description:

Details:
Company Profile:
Well known Banking and financial blue chip.

Size of Team / Contact Centre: Multi site, 1000 + FTE

Role Profile:
•Reporting to the MI Development Manager the role is the support, maintenance and development of MI technical solutions that will effectively support the Direct Business
•To ensure that information provided is clearly understood by the customer.
•To help develop an MI infrastructure that allows speed of access to data while empowering customers to see their data.
•To obtain information from and deliver information to other business units, agreeing outputs and deliverables and identifying process enhancements to increase operational efficiency.

Key Responsibilities:
•To help manage and deliver all technical development work, both internal to the MI team and external customer requests
•To eradicate single points of failure within the MI team through the sharing of best practice and knowledge transfer.
•To develop and maintain contacts across the business unit in order to obtain/exchange information and where appropriate identify further customer requirements.

Key Skills / Experience Required:
•Over 2 years experience in a similar role.
•Experience of working in financial services/call centre environment
•Experience with Developing Applications/solutions in SQL, Access, Excel
•Proactive nature
•Analytical skills
•Numerical skills
•Strong communication skills
•Influencing skills

Preferred:
•Degree educated in either IT an IT related subject or a numerate, statistical subject such as Maths/Economics
Knowledge of Lean/Six Sigma Methodologies

For more information, please contact Cactus Search today

Package:
£22 – £25k, plus Bonus + Pension + 30 Days holiday + more!

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Sales & Customer Service

2008-04-14 15:58:07

Location: South East
URL: http://www.kpmltd.co.uk

Description:

This position is for a responsible Sales & Service Delivery individual who works well as part of a team.

The role is working for a small but friendly growing business based in Aldershot. The role will require you to be professional person to help delivery front end service from inception providing projects/estimate directly to the clients. You will also be required to monitor this process and ensure that customer receive their quotations and estimates in the correct time frame.

Communication is essential so that you can interact in an efficient and structured manor with both internal staff and subcontractors – collating the various documentation which will enable you to provide a comprehensive quotation to clients.

You will be required to use a PC so IT literacy is essential using databases to maintain accurate records.

The company is ISO 90001

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