Call Centre Helper Jobs

Team Leaders

2008-05-13 17:29:42

Location: Midlands
URL: http://careerpathconsulting.co.uk

Description:

Working with the Section Manager to maximise the contribution of the team ensuring achievement of overall Customer Service and Retail business objectives.To actively manage and motivate individuals within the team, agreeing objectives and measures to deliver excellent customer service, using the principles of “Lean thinking”.To maximise the capability of the team and to improve processes enabling prompt and efficient first time, problem resolution.
Main responsibilities:
Lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised. Be the principle owner of all communication from, into and within the team. Support team members by sitting in, call listening and coaching and where appropriate pull on resources to maximise capability. Identifying Value and Failure demand and helping to eliminate waste within our processes. Helping team members with new systems and processes by floor walking, identifying system issues and providing guidance. Acting on the system to continually improve first time resolution. Encourage responsibility, ownership and support amongst staff both throughout and beyond team. Set individual performance and development plans, coach staff, identify training needs and develop action plans to meet agreed objectives and monitor performance in accordance with the performance management system.

Key Skill Requirements: (knowledge, skills, experience & qualifications)
The post holder will have: · A passion for customer service and delivery of results through people.
At least two years experience of working in customer service environment.
A good understanding of the utility servicing business, systems, processes and policies.
Computer literate (Windows, Word , Excel).
Energy, drive, enthusiasm and an ability to ‘roll up their sleeves’ and get things done.

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Shift Team Leader

2008-05-01 15:52:32

Location: London
URL: http://www.callcentremanagers.com

Description:

This is an exciting call centre opportunity to work for a market leader in interactive social networking communications spanning chat lines, TV and text services.

As a Shift Team Leader you will be responsible for managing 10 product operators. Providing excellent customer service you will train and develop your teams making sure all KPI’s are met. You will analyse product operator performance shift by shift offering coaching and feedback.

KEY SKILLS

• Call centre Team Leader/Manager experience
• Customer service focussed with the ability to work under pressure.
• Must be very open minded, enthusiastic, confident, assertive and committed.

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Senior Team Leader

2008-04-30 15:58:29

Location: South East
URL: http://www.callcentremanagers.com

Description:

My client currently operates a well established inbound call centre. This is a fantastic opportunity to join the team in a newly created and challenging role.

Your areas of responsibility will include working closely with the Operations Manager to project manage the new team. A key part of this position will be to develop your team to achieve excellent customer service and oversee their management of inbound calls.

KEY SKILLS

•1 + years Team Leader or supervisor role experience
•Proven experience of making a difference
•A very positive can-do attitude

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Senior Team Leader

2008-04-30 15:56:05

Location: South East
URL: http://www.callcentremanagers.com

Description:

My client currently operates a well established inbound call centre. This is a fantastic opportunity to join the team in a newly created and challenging role.

KEY SKILLS

•1 + years Team Leader or supervisor role experience
•Proven experience of making a difference
•A very positive can-do attitude

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Team Leader

2008-04-30 15:49:59

Location: London
URL: http://www.callcentremanagers.com

Description:

My client operates a healthcare international call centre and works on behalf of some of the world’s largest blue chip organisations.

Managing a highly skilled team of healthcare professionals your role will be to provide the call centre with direction in terms of leadership, process and service improvement. In addition to managing people and process the successful candidate will liaise directly with clients therefore the suitable candidate must be highly motivated and able to work under resource and time constraints.

KEY SKILLS

• 3 + years call centre management experience; people, process and technology
• Strong character and leadership style with the ability to take the initiative within a challenging environment.
• Knowledge of Medical Operations processes and internal operating systems.

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Section Manager

2008-04-30 15:15:27

Location: Midlands
URL: http://www.callcentremanagers.com

Description:

My client is a global leader in their field and has a bold vision for the future. On their behalf, we are currently looking to resource two outstanding customer service call centre Section Managers.

Responsible for 70 FTE thru Team Managers you will be responsible for providing effective customer service, managing work performance, driving performance, supporting team managers, identifying and overcoming issues and improving customer service.

KEY SKILLS

•Proven people management experience
•A Successful track record of performance delivery
•A minimum of 3 years at management level

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Recruitment Consultant - Call Centre, Contact centre specialist

2008-04-18 12:30:31

Location: Midlands
URL: http://www.douglas-jackson.com

Description:

Recruitment Consultant – Search Consultant Lichfield, Staffs
Neg basic salary dep on candidate £30-50k 1st year, uncapped earning potential.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the executive and skilled Contact Centre, Call Centre and Customer Service markets.

We specialise in recruiting for Director and Managerial appointments within call centres, contact centres and customer service departments.

Our customer base is predominantly, blue chip call centres and customer service departments, although we also work with public sector and independent or owner managed organisations.

Due to our success to date, the securing of a number of blue chip contracts and in line with our company expansion program, we have an opportunity for a Recruitment Consultant or Search Consultant to be based from our offices in Lichfield.

Our Consultants are empowered to manage their clients, candidates, business and desks as they see fit, in line with company service standards. As always, sales and revenue targets will be part of the role, however you will be not targeted or required to achieve unnecessary volume based activity, as quality and getting it right first time is far more important to us.

We would welcome applications from experienced recruiters, who wish to continue to, or begin to do work within a consultative led environment. Where the work is truly about offering the highest level of service, professional ethics are paramount and where we aim to be ahead of our competition. Alternatively you may be employed within the contact centre, customer service or sales environment and be looking for a new challenge and feel that recruitment is an opportunity for you.

For more information , to apply, or for a confidential discussion, please contact Michelle Ansell on 0845 620 9720, email: michelle@douglas-jackson.com or visit us at: http://www.douglas-jackson.com

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Team Leader

2008-04-17 12:30:26

Location: London
URL: http://www.cactussearch.co.uk

Description:

Details:
This young and exciting organisation who are looking to expanding rapidly this year require an enthusiastic and dynamic Team Leader to support their growth plans within their Contact Centre Operation.

Company profile: This unique organisation is a newly formed, revolutionary company within the digital market place. This company offers simple, easy to understand digital service to their customers. Providing independent advice on a wide range of digital products for telco and internet providers.

Size of team/contact centre: The successful Team Leader will be looking after a team of 12 FTE and will be leading a team supporting one of the World’s leading Technology Brands.

Key skills/requirements:
• Must have at least 2 years experience of managing a team within a Contact / Call centre environment
• Inbound and / or outbound Sales experience is essential with a proven track record in hitting and over achieving sales targets.
• Proven track record of motivating and developing individuals
• Be able to demonstrate contact centre and sales knowledge and understanding and proven ability and success.
• MUST have experience of the digital market, and understanding of digital technologies and products: broadband, Digital TV, telephony or indeed all three would be a KEY advantage.

Role profile:

Reporting to the Head of Contact Centre Sales, the Sales Team Leader will be responsible for delivering the sales performance of the team, along with delivering an excellent customer experience both in terms of: grade of service, the quality of the consultations delivered over the phone and the follow up customer service

Key responsibilities:

• Delivering sales targets and grade of service targets
• Managing and motivating the team– responsible for running appraisals, reviews, promoting development, effective team working and taking a pastoral role
• Ensuring best practice is achieved and ensure quality throughout all calls;
Sales training and coaching and developing the team of sales advisors

For more information, please contact Cactus Search today

Package:
£21K (£25 OTE)

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Telemarketing Coach (12 mnth contract)

2008-04-17 12:25:23

Location: Brentwood - Essex
URL: http://www.cactussearch.co.uk

Description:

Details:
Huge Outsourcer looking for an experienced and successful telemarketing coach to inspire an develop a team and lead the way in training and 1-2-1’s to strengthen performance within the telemarketing teams.

This is currently a 12 month fixed term contract opportunity with the potential of a permanent opportunity in the future.

Company Profile: This European Outsourcer is striding forward in the Customer Service industry, leading the way in billing, HR and outsourcing globally.

The key focus of this role is to improve sales and quality performance through coaching of individual Sales and Service Representatives.

Key Skills / Experience Required:

Previous experience in a Telemarketing / Sales environment
Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organisation.
Ability to coach and develop action plans which maximize performance and provide effective feedback.
Ability to demonstrate innovation and good judgement / problem solving skills when making decisions.

Role Profile:
Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.

Key Responsibilities:

Identify sales and quality areas of opportunity for individuals and call centre.
Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services).
Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills.
Work with Team Leader as appropriate
Some travel will be required

For more information, please contact Cactus Search today

Package:
To £28K + Bens

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Team Manager

2008-04-15 17:12:27

Location: Ireland
URL: http://www.douglas-jackson.com

Description:

Team Manager, Belfast, Northern Ireland. Call Centre Operations. £18-20,000 basic, bonus benefits. This is a rapidly expanding business and part of one of the leading financial service organisations across Europe. Working within the inbound and outbound sales operations call centre. This is an opportunity for a proven Team Leader/Team Manager to take on an established team of approximately 10FTE.

As the company has almost doubled in size in recent years, they offer a fast moving and dynamic corporate environment, with true career progression and opportunities for those that show ability and desire to grow their own skills and career and as such are looking to attract strong leaders and motivators of people with a good eye for following process and procedure.

The company offers an excellent training programme which is tailored to individuals and Team Managers will be required to manage all aspects of their agents, in addition to performance and target achievement, this will include recruitment, attrition, absence etc.

For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.

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