http://www.callcentrehelper.com/jontys-visit-to-conduit-8666.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/jontys-visit-to-conduit-8666.htm/comment-page-1#comment-28954 Alan Weaser Fri, 05 Feb 2010 09:36:53 +0000 http://www.callcentrehelper.com/?p=8666#comment-28954 In answer to Sarah's question, you ask callers (in our case as we supply an automated customer survey solution for call centres), using a zero to ten scale, if they would recommend you. You then subtract the percentage of customers who are Promoters (9 & 10 scores) from the percentage that are Detractors (0 to 6 scores), which gives your NPS. In answer to Sarah’s question, you ask callers (in our case as we supply an automated customer survey solution for call centres), using a zero to ten scale, if they would recommend you. You then subtract the percentage of customers who are Promoters (9 & 10 scores) from the percentage that are Detractors (0 to 6 scores), which gives your NPS.

]]> http://www.callcentrehelper.com/jontys-visit-to-conduit-8666.htm/comment-page-1#comment-28950 sarah oconnor Thu, 04 Feb 2010 20:18:48 +0000 http://www.callcentrehelper.com/?p=8666#comment-28950 can you tell me how they caculate their netpromoter score? can you tell me how they caculate their netpromoter score?

]]> http://www.callcentrehelper.com/jontys-visit-to-conduit-8666.htm/comment-page-1#comment-28946 Rachel Oliver Thu, 04 Feb 2010 12:54:03 +0000 http://www.callcentrehelper.com/?p=8666#comment-28946 Can you tell me how up to date the performance statistics are as I think this is an important area for real time MI. Are they the day before, the hour before?? Can you tell me how up to date the performance statistics are as I think this is an important area for real time MI. Are they the day before, the hour before??

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