Journeycall advisor wins UK call centre award

Ashley Black, Information Advisor at Journeycall’s Brechin contact centre, has been announced in London as UK winner of the title Customer Hero 2009, in the national Call Centre Hero Awards.

Journeycall Acting Managing Director, Trisha Pirie, commented:

Trisha Pirie

“I’m delighted for Ashley, who represented herself and Journeycall exceptionally well during the judging and is – as a quote from the judges indicates – ‘a very worthy winner’.”

The Call Centre Hero awards are a nationwide annual competition for contact centre staff who have made an exceptional contribution to their companies.  Over a million people now work in the UK contact centre industry.

After announcing the results, Jon Snow, founder of the Call Centre Hero Awards and chair of the judging panel, stated:

“Congratulations to all winners of the inaugural Call Centre Hero Awards.  Each award was hotly contested and we received many excellent nominations.  The judging panel had some very tough decisions to make and each shortlisted nominee should be congratulated on their achievement.  But the winner of each award was outstanding and a role model for their peers in the industry.”

Laurencekirk Journeycall HQ Administration Assistant, Karen Campbell and Ashley Black, were both shortlisted by judges for the final awards stage.

Journeycall provides contact centre, ticket fulfilment and customer service support principally to UK public transport operators, including Stagecoach, Transport for London and the Association of Train Operating Companies.