Knowledge management best practices – free White Paper

knowledge-mgt-185Over the last decade most organisations have understood the strategic importance of managing and leveraging a wide variety of intellectual assets that are usually found scattered across individuals, departments, documents, and databases.

While various vendors have developed and implemented specialist knowledge management (KM) tools, organisations still face the challenge of selecting and then successfully implementing such a system.

A successful KM implementation should not only impact a critical business process, but should also build the necessary momentum to create a knowledge-driven enterprise — one where KM contributes directly to organisational strategy, productivity, and bottom line. This white paper suggests key best practices to implement a knowledge management system and establish a solid foundation for evolving KM into a sustained organisational practice over time.

To download your copy, please click here

A Best Practice Framework

A KM implementation deserves the same amount of strategic thought, analysis, and detailed planning as any other business software. Organisations often erroneously believe that implementing a KM system is somewhat simpler, easier, and less tangible as compared to other types of applications. This initial assumption is often why new KM implementations do not deliver results or soon get relegated to the back burner.

This white paper applies a three-stage best practices framework to a KM implementation.

http://www.literature-request.co.uk/nGenera/nGenera-knowledge-white-paper.htm

Filed under: News

24 Jun 2009

Leave a comment

Knowledge management best practices – free White Paper
Free newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper
free newsletter
Twitter Updates




Latest on the Forum

Classified Adverts

If you never seem to have enough staff on a Monday morning - see how we can help you
www.rostrvm.com

• Does your small outbound B2B contact centre need a flow of additional business?

• And could you also do with fresh investment capital to assist growth?
www.hawickgroup.com


Poll
How long have you been in your current job?









Join the discussion
Why not join the
Call Centre Helper
Forum


 
Latest subscribers
  • Sales and Training Manager - Mortgage Advice Services       (Thursday 02 Sep)
  • Reward Analyst - Everything Everywhere       (Thursday 02 Sep)
  • Sales Effectiveness Manager - British Gas       (Thursday 02 Sep)
  • Director of Operations - Avante TelAdvance       (Thursday 02 Sep)
  • Senior Account Manager - GFM       (Thursday 02 Sep)
Premium Adverts

Plantronics

Business Systems 10

Verint

GMT

ASC telecom

Infinity CCS

Genesys

Call Centre Expo

Interactive Intelligence

Rostrvm

NewVoiceMedia

See your advert here



Call Centre Contact Centre Jobs Management Technology Tips News Events PowerPoint Templates


   editor | Jonty Pearce

  © 2010 designed by | call centre helper | online magazine | All Rights Reserved.