Last Chance for Award Nominations

Industry professionals have until 5th November to place their nominations for the Welsh Contact Centre Awards 2014.

The awards will see over 30,000 employees and 100 companies vying to win one of 17 awards, including new categories for HR Manager of the Year, Diverse Workplace and Contact Centre Leader.

Winners last year included Virgin Media, Barclays Home Solutions Direct, Deloitte, Admiral, British Gas, Media Wales, Serco, Legal & General Investments, Wales & West Utilities, Dwr Cymru Welsh Water and Save Britain Money.

“For the first time this year, we’re introducing a public online vote to decide 50 per cent of the marks for the Contact Centre of the Year categories,” said Sandra Busby, Managing Director of the Welsh Contact Centre Forum. “We’re hoping this interactive element will add something different to make the experience this year collaborative like never before.”

The awards are free to enter and are open to any Wales-based, in-bound or out-bound customer communication network that employs more than five people – call centres, contact centres, shared services centres, IT help desks, in-house or outsourced businesses.

All entries that successfully meet the criteria will be shortlisted as finalists and judged by an independent group of industry experts via panel interview.

The awards will be presented at the Wales Millennium Centre on 6th March 2015.