Launch of staff incentivisation product
Sigmer Technologies has launched Incentivise.
Incentivise is an all-encompassing incentivisation system aimed at helping organisations find an immediate and sustained improvement in all areas of staff performance including product and process knowledge, time and attendance and behaviour, sales performance and customer service.
Supporting achievement in both learning and performance-based activities, Incentivise is a web-based solution used by HR, Sales, Marketing and Operational divisions in order to reduce staff attrition, and increase productivity, motivation and performance for both individuals and teams by improving product knowledge and internal communications.
From initial concept through to deployment and launch, Incentivise brings the benefits of incentivisation in a ground-breaking package that is easily deployable, allowing the simple creation and management of multiple incentive campaigns. Incentivise provides a robust, auditable environment in which to motivate and reward staff in both the short and long term.
The unique Realise, Recognise, Reward approach of Incentivise motivates employees to improve, and shows them the benefit link between achievement, performance improvement and reward. At the ‘Realise’ stage, a manager will establish achievement goals in areas of performance such as compliance, customer service, sales, time, attendance and behaviour. The ‘Recognise’ phase converts achievement into reward, allocating points or instant rewards to reflect the value of achievement. The ‘Reward’ stage is where staff can spend the points they have earned, in the integrated online shop, on pre-determined goods/vouchers appropriate to the campaign or company and special reward catalogues can be created for different roles or teams. Staff can also choose to be rewarded in the form of organisational benefits such as flexi-time credits or additional annual leave or added to their salary as cash.
For the first time, customers can integrate an incentive system with their existing incentive schemes. Users can also uniquely extend Incentivise to outsourced partners and third party organisations, so that every external agent promoting the company’s products can improve on their performance and learning in the same way as internal staff.
John Archibald, Director of Operations, Sigmer Technologies Ltd, commented: “Our vision for Incentivise was to enable managers to reward not only for sales performance, but also for learning achievements and behavioural improvements; essential in any customer service environment. We also recognise that an incentivisation system needs to be transparent and accountable. Incentivise therefore provides a comprehensive level of management information in an auditable environment, with facilities to monitor and report on the success of campaigns.”
Budget holders can use Incentivise reporting to see how the budget is being spent, who is being incentivised and the achieved change in performance, through the reporting of KPIs and metrics.
