Call Centre Life

Call Centre Life – looking at work in UK call centres

Your incentive ideas – 6 Nations call centre incentive

On Twitter we recently asked you to share the incentives you are running in your contact centres. Bellcom have recently shared with us their 6 Nations call centre initiative.

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Spot the difference 2013 – competition winners

Thanks to all of you who sent in an entry for our ‘spot the difference’ competition. Were you one of our winners? Did you correctly guess the eight differences? Read on to find out more.

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Spot the difference 2013

After the success of our last spot the difference we have decided to run another competition this month. All you have to do is to spot eight differences between the two photos of DRL at the 2012 Customer Contact Innovation Awards. The first prize is a bottle of champagne and the 5 runners-up will receive [...]

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7 winning ideas from the British Gas Contact Centre

Looking for a bit of inspiration in your contact centre? You might learn a few things from the award-winning British Gas Contact Centre.

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Do you cycle to your call centre?

More and more companies are encouraging their employees to cycle to work. “Everyone can be a cyclist – enjoying the thrills and fitness benefits. Cycling to work is one of the best ways of incorporating cycling into everyday activity,” says Dennis Millard, Chairman of Halfords.

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Spot the “Stock Photo” Competition

Have you seen this woman? She seems to be working in lots of call centres. So far we have found her working in contact centres from Belfast to Poland and Milton Keynes to Pakistan. We are running a competition to locate the companies that use these stock images. Why not get involved? If you spot [...]

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