Comments on: Is there life beyond Erlang? http://www.callcentrehelper.com/life-beyond-erlang-2526.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Martyn Taylor http://www.callcentrehelper.com/life-beyond-erlang-2526.htm/comment-page-1#comment-11801 Martyn Taylor Thu, 02 Apr 2009 11:04:43 +0000 http://www.callcentrehelper.com/life-beyond-erlang-2526.htm#comment-11801 Hi Dave, Do you have any articles (or pointers?) to the suitability of the Erlang B and Erlang C models to different types of call Centres. I am working on a project where the there is naturally randomisation of calls and a high level of duplication when they occur. Regards Martyn Hi Dave,
Do you have any articles (or pointers?) to the suitability of the Erlang B and Erlang C models to different types of call Centres. I am working on a project where the there is naturally randomisation of calls and a high level of duplication when they occur.
Regards
Martyn

]]> By: Dave Appleby http://www.callcentrehelper.com/life-beyond-erlang-2526.htm/comment-page-1#comment-7649 Dave Appleby Fri, 23 Jan 2009 17:40:21 +0000 http://www.callcentrehelper.com/life-beyond-erlang-2526.htm#comment-7649 James, Not at the moment, The work is in a very early stage at the moment, whilst the FMPPP (Fractal-Modulated Poisson Point Process), FBNDP (Fractal-Binomial Noise Driven Process)Processes I discussed above are looking promising, they, at the moment, only work at a network traffic forecasting level. The challenge for the mathematicians (well it makes a change from Engineers doesn't it) is to apply the additional variables of human nature in WHEN we initiate a call (the extant Erlang) to the network traffic modelling. This is something that we should see in the next few years. Most WFM products a modified, and VERY sophisticated, Erlang / Poisson models. Exciting times (If you're a geek like me). Regards DaveA James,

Not at the moment,

The work is in a very early stage at the moment, whilst the FMPPP (Fractal-Modulated Poisson Point Process), FBNDP (Fractal-Binomial Noise Driven Process)Processes I discussed above are looking promising, they, at the moment, only work at a network traffic forecasting level. The challenge for the mathematicians (well it makes a change from Engineers doesn’t it) is to apply the additional variables of human nature in WHEN we initiate a call (the extant Erlang) to the network traffic modelling. This is something that we should see in the next few years. Most WFM products a modified, and VERY sophisticated, Erlang / Poisson models. Exciting times (If you’re a geek like me).

Regards

DaveA

]]> By: James Portcullis http://www.callcentrehelper.com/life-beyond-erlang-2526.htm/comment-page-1#comment-7635 James Portcullis Fri, 23 Jan 2009 10:17:10 +0000 http://www.callcentrehelper.com/life-beyond-erlang-2526.htm#comment-7635 Do any of the major workforce management solutions on the market use fractal planning algorithms in them? Do any of the major workforce management solutions on the market use fractal planning algorithms in them?

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