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	<title>Call Centre Helper &#187; Call Centre Life</title>
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	<link>http://www.callcentrehelper.com</link>
	<description>The UK&#039;s most popular call centre magazine</description>
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		<title>Contact Centre Poetry Competition 2011 &#8211; The Results</title>
		<link>http://www.callcentrehelper.com/contact-centre-poetry-competition-2011-25415.htm</link>
		<comments>http://www.callcentrehelper.com/contact-centre-poetry-competition-2011-25415.htm#comments</comments>
		<pubDate>Wed, 18 Jan 2012 10:19:28 +0000</pubDate>
		<dc:creator>jonty pearce</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=25415</guid>
		<description><![CDATA[
And the winners are&#8230;
Best Twitter Poem &#8211; Ring ring, ring ring, the phone does sing&#8230;.
Best Limerick &#8211; There was a call centre agent from Tooting&#8230;.
Best Poem &#8211; What is a call centre like?&#8230;.
Read on to see the poems in full.

A big thank you to everyone who responded to our poetry competition challenge and sent in either a [...]]]></description>
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		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>The top 10 call centre ‘oh no’ moments</title>
		<link>http://www.callcentrehelper.com/the-top-10-call-centre-%e2%80%98oh-no%e2%80%99-moments-20459.htm</link>
		<comments>http://www.callcentrehelper.com/the-top-10-call-centre-%e2%80%98oh-no%e2%80%99-moments-20459.htm#comments</comments>
		<pubDate>Wed, 22 Jun 2011 11:20:05 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[humour]]></category>
		<category><![CDATA[Top 10]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=20459</guid>
		<description><![CDATA[Every call centre has its ‘oh no’ moments, when a customer service agent says something insensitive, or gives bad advice.
We polled a number of call centre agents to find out their worst moments.
Matthew Brown takes a light-hearted look at a few classic examples.
1.    The accidental ‘oh no’ moment
“I worked for one of the 118 (directory [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The top 10 call centre websites</title>
		<link>http://www.callcentrehelper.com/the-top-10-call-centre-websites-2-20468.htm</link>
		<comments>http://www.callcentrehelper.com/the-top-10-call-centre-websites-2-20468.htm#comments</comments>
		<pubDate>Wed, 15 Jun 2011 11:18:36 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[Hints and Tips]]></category>
		<category><![CDATA[Top 10]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=20468</guid>
		<description><![CDATA[Looking to expand your reading in the contact centre and customer service space?
We take a fresh look at some of the best websites out there.
Thanks to all of you who nominated your favourite &#8230;
1. Service Untitled

An excellent customer service blog, Service Untitled is now five years old and as strong as ever. Practical advice on [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/the-top-10-call-centre-websites-2-20468.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Snakes and Ladders call centre game template</title>
		<link>http://www.callcentrehelper.com/snakes-and-ladders-call-centre-game-template-20235.htm</link>
		<comments>http://www.callcentrehelper.com/snakes-and-ladders-call-centre-game-template-20235.htm#comments</comments>
		<pubDate>Wed, 08 Jun 2011 11:16:04 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Games]]></category>
		<category><![CDATA[Incentives]]></category>
		<category><![CDATA[motivation]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=20235</guid>
		<description><![CDATA[We were recently asked if we knew of any companies who provided an interactive Snakes &#38; Ladders game.  We could not easily find anyone so we decided to create our own version in PowerPoint.
Snakes and Ladders is a great way to keep up call centre morale.
Every time someone in the team meets winning criteria, e.g. a [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Call Centre Salary Survey 2011</title>
		<link>http://www.callcentrehelper.com/salary-survey-2011-15689.htm</link>
		<comments>http://www.callcentrehelper.com/salary-survey-2011-15689.htm#comments</comments>
		<pubDate>Wed, 16 Feb 2011 11:22:59 +0000</pubDate>
		<dc:creator>jonty pearce</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=15689</guid>
		<description><![CDATA[
How does your salary compare with other contact centres? Are you being underpaid in your job or do you find that your salary matches up well? Want to know which roles can earn up to £100,000 per year?
Find out more as we reveal the results from the latest salary survey.
Leading contact centre management recruiters Cactus [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The history of the call centre</title>
		<link>http://www.callcentrehelper.com/the-history-of-the-call-centre-15085.htm</link>
		<comments>http://www.callcentrehelper.com/the-history-of-the-call-centre-15085.htm#comments</comments>
		<pubDate>Wed, 19 Jan 2011 11:16:34 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=15085</guid>
		<description><![CDATA[
I was recently asked by a researcher for the BBC, for an upcoming documentary on contact centres, for the date of the first call centre in the UK.
This question stumped me.  I knew of some early ones, but what was the first?  I have done some research and the early results are quite surprising. 
The creation [...]]]></description>
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		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>The Good Call Centre Awards Guide</title>
		<link>http://www.callcentrehelper.com/the-good-call-centre-awards-guide-14821.htm</link>
		<comments>http://www.callcentrehelper.com/the-good-call-centre-awards-guide-14821.htm#comments</comments>
		<pubDate>Wed, 05 Jan 2011 11:16:42 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[call centre awards]]></category>
		<category><![CDATA[reward and recognition]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=14821</guid>
		<description><![CDATA[Looking to recognise the achievements of your team, by entering a Call Centre Award?
Want to know which one is the best or which one is coming up next?
We have compiled a list of the good, the bad and the ugly of the contact centre awards&#8230;&#8230;
Professional Planning Forum Contact Centre Innovation Awards - http://www.planningforum.co.uk
When: Shortlist announced [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/the-good-call-centre-awards-guide-14821.htm/feed</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>2020 vision: What will the call centre look like in ten years&#8217; time</title>
		<link>http://www.callcentrehelper.com/2020-a-vision-of-the-future-call-centre-13947.htm</link>
		<comments>http://www.callcentrehelper.com/2020-a-vision-of-the-future-call-centre-13947.htm#comments</comments>
		<pubDate>Wed, 17 Nov 2010 11:16:08 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[Aspect Software]]></category>
		<category><![CDATA[GMT]]></category>
		<category><![CDATA[Plantronics]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=13947</guid>
		<description><![CDATA[
What will the call centre look like in ten years&#8217; time? Ten years can see great technological advances, and call centres have changed a lot since 2000. Back then, social media didn’t exist on the level it does now, and Facebook hadn’t even been invented. So what changes might happen in the next ten years?
Call [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/2020-a-vision-of-the-future-call-centre-13947.htm/feed</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Call centre dress codes</title>
		<link>http://www.callcentrehelper.com/call-centre-dress-codes-13859.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-dress-codes-13859.htm#comments</comments>
		<pubDate>Wed, 10 Nov 2010 11:22:48 +0000</pubDate>
		<dc:creator>jonty pearce</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[staff]]></category>
		<category><![CDATA[work policies]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=13859</guid>
		<description><![CDATA[
Customers have no way of knowing what a contact centre employee is wearing as they provide service over the telephone.  So, does it matter what call centre staff wear to work every day?
Matthew Brown looks at the dress codes in today’s call centres.
Call centres are often away from public view, thus seemingly removing one of [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/call-centre-dress-codes-13859.htm/feed</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Call centre work – what is it really like?</title>
		<link>http://www.callcentrehelper.com/call-centre-work-what-is-it-really-like-13619.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-work-what-is-it-really-like-13619.htm#comments</comments>
		<pubDate>Wed, 27 Oct 2010 11:18:15 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Life]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=13619</guid>
		<description><![CDATA[Following our last article about call centre work, we have a couple of first-hand accounts about working on the phones.
Elinor Davies tells us her story&#8230;
It was my gap year after three years of university and I had few options as not many places were hiring in my area. I hadn’t begun my path on to [...]]]></description>
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		<slash:comments>0</slash:comments>
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