Call Centre Life

The winners of the North West Contact Centre Awards have been announced.
Jonty interviews Ai Claims, who won the best Contact Centre for over 50 seats.

We often get asked this question – what is it really like to work in a call centre?
We commissioned three young journalists to investigate. The findings are surprising.
Despite the modern sweatshop image, our reporters found a work hard, play hard environment, with rewards, job satisfaction and even love!

Background noise is a real problem in many call centres.  The noise is transmitted down the phone to the customer and your agents can find it difficult to think.  So what possible solutions are available?

Thanks to everyone who entered our latest ’spot the difference’ competition.  We have now picked the winners at random out of a hat.
Read on to see the ten differences and find out if you are one of the lucky winners…..

Although there is no ‘one size fits all’ solution to writing a CV, following some simple guidelines and including key information will dramatically improve your chances of standing out and securing an interview.  Brad Parker tells us how…

Are you looking for a new job or a new promotion?  Then you maybe need to make your CV sound a bit brighter or fresher.
Here are a list of the best positive buzz words to use.  You can sprinkle these words into your CV, but please be careful not to overdo it!

Recent archaeological evidence has recently been uncovered that shows that modern contact centres can learn a lesson or two from Roman times.
Professor Applebius explains that there is a bigger connection than you would think.

We could all do with a little bit of a laugh from time to time. We have added in a number of funny stories that we have been sent over the past few months.
If you have come across any good call centre jokes please drop us a line and we’ll see if we can publish [...]

Here are a number more call centre jokes that we have been mailed in.  If you come across a good one please drop us a line.

Just when we thought that working in call centres was getting easier, here are some examples of the kind of calls we’re receiving…