LV= Pilots Vizolution Solution

LV= will be using vScreen to deliver a visual call centre experience.

The system allows advisers to replicate the experience of a face-to-face interview via remote technology at the customer’s convenience.

It means advisers can show the customer product and regulatory information in real time and the customer can confirm their understanding via a digital signature. All documentation shared with the customer can be saved securely onto their electronic device for future reference.

One of the key benefits is the simplicity of the system and the ease with which the customer can enter a vScreen session. Customers don’t need to download any software as vScreen operates over the internet; all that is needed by the client is access to the internet from any device, whether they are a PC, Mac, tablet or smartphone.

The technology is designed to eliminate all issues with firewalls, pop-up blockers, downloads and other computer settings – to ensures the firm can engage with their customer every time.

“LV= is always on the lookout for innovative ways to improve our customers’ experience and we decided to explore Vizolution’s vScreen to help shape the next generation of call centre experiences,” said Rod Willmott, Fast Track Director of LV=.

“LV= has more than five million members and customers so we are very pleased to be working with them,” said Bill Safran, CEO of Vizolution. “We are confident that by adding a visual element through the use of vScreen it will enable higher levels of customer interaction, understanding and engagement.”

For more information about Vizolution, visit their website.