Comments on: Making NLP work in your call centre http://www.callcentrehelper.com/making-nlp-work-in-your-call-centre-65.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Nick http://www.callcentrehelper.com/making-nlp-work-in-your-call-centre-65.htm/comment-page-1#comment-30402 Nick Sat, 01 Jan 2011 23:52:33 +0000 #comment-30402 Hi, Interesting articles but I am not sure that all of the examples you have used are accurate. The example that really stood out for me was about the paint and that the lady "was so angry she just saw red." In reality this is unlikely to work because (of spiral dynamics) red is often associated with danger. There isn't a problem with "red" as the colour of the paint, but in this particular example the husband may have associated the comment with danger and disliked the idea. I hope that makes sense? Also in thte rapport building section you seem to have mixed up some o the modalities. Firstly "I will feel much more comfortable..." is a kinesthetic lead and would have been better met with a matched response similar to "I'll have those problems SMOOTHED out" or something. Interesting article otherwise! Take care. Hi,

Interesting articles but I am not sure that all of the examples you have used are accurate.

The example that really stood out for me was about the paint and that the lady “was so angry she just saw red.”

In reality this is unlikely to work because (of spiral dynamics) red is often associated with danger. There isn’t a problem with “red” as the colour of the paint, but in this particular example the husband may have associated the comment with danger and disliked the idea.

I hope that makes sense? Also in thte rapport building section you seem to have mixed up some o the modalities.

Firstly “I will feel much more comfortable…” is a kinesthetic lead and would have been better met with a matched response similar to “I’ll have those problems SMOOTHED out” or something.

Interesting article otherwise!
Take care.

]]> By: Covert Hypnosis: Embedded Commands in Hillary Clinton's Speech | Persuasion Artist http://www.callcentrehelper.com/making-nlp-work-in-your-call-centre-65.htm/comment-page-1#comment-414 Covert Hypnosis: Embedded Commands in Hillary Clinton's Speech | Persuasion Artist Wed, 04 Jun 2008 15:36:37 +0000 #comment-414 [...] The team leader quickly calmed the caller down. What the caller was not necessarily aware of consciously was that they liked the team leader and that the team leader liked them, simply because they had been told as much.” – From article Making NLP Work in your Call Centre [...] [...] The team leader quickly calmed the caller down. What the caller was not necessarily aware of consciously was that they liked the team leader and that the team leader liked them, simply because they had been told as much.” – From article Making NLP Work in your Call Centre [...]

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