MI & Performance Analysis 242 Filed under - Archived Content, The Forum This course is for specialists looking to develop and implement new ideas and deepen their professional skills. THE DATE: 18-19th November THE LOCATION: Manchester THE DETAILS: Are you in a specialist Management Information or Performance Analyst role – but had no previous training in information analysis? This course is for specialists looking to develop and implement new ideas and deepen their professional skills. The course requires good knowledge of EXCEL and some previous practical experience in the analyst role. What will we do? Benefiting from the forum’s well established training methods, this new course uses specialist training materials, combining PC-based exercises with case studies and discussion to build a practical understanding of methods. Topics will include:- Identify the most important factors driving performance and how to communicate the impact of these Review KPIs and identify the data needed to track new measures Get your analysis noticed and used Create more effective reporting, analysis and what- if tools Develop checklists and ideas to improve efficiency and effectiveness THE ORGANISERS: Professional Planning Forum Author: Megan Jones Published On: 19th Aug 2014 - Last modified: 17th Sep 2019 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter