Mitel CTI integration added to the rostrvm contact centre platform

Rostrvm Solutions, a member of the Mitel Solutions Alliance program, has added native support for Mitel PBX platforms to the rostrvm contact centre software suite, delivering progressive applications such as automated dialling, data and skills based inbound call distribution, call centre agent support tools, media blending and business driven management information.

This new development is now available to Mitel users as a complement or alternative to rostrvm’s VoIP based Invex architecture to deploy rostrvm contact centre functionality.

rostrvm applications communicate with the Mitel switch through the MiTAI (Mitel Telephony Application Interface). This is a telephony API designed for applications requiring sophisticated call control and IP Communications Platform (ICP) control functionality. It supports third-party call control capabilities permitting rostrvm to undertake a range of functions from simple inbound and outbound call control to full contact centre management.

Lindsay Brown, Technical Director, Rostrvm Solutions commented “We have a long history of enhancing call centre productivity with sophisticated contact centre applications. Direct integration with Mitel is a further demonstration of the openness of our technology and our ongoing commitment to offering the most flexible options to our customers.”