Movers and Shakers – April 2015


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Filed under - Archived Content,

This month we bring you news from David Appleby, Answer-4u and Nexidia.

David Appleby makes Business Reporter debut

David Appleby, well-known on Call Centre Helper for his articles and forum contributions, has made an appearance in Business Reporter.

Dave Appleby

David Appleby

In the article, 5 tips for managing a multi-lingual business, he shares his top tips for avoiding confusion and getting your message across clearly.

Click here to read the article

David has also recently taken on a new role at Overland Health as Head of Operations.


Answer-4u becomes a solar-powered call centre

The 24/7 telephone-answering service has installed a 30 kilowatt array of photovoltaic (PV) panels and other renewable energy measures at their offices in Nottingham.

The green steps taken by the business mean the measures will provide 80% of the company’s energy requirements in the summer and 40% in the winter.

solarpanel-510

In addition, the company’s toilet blocks have had their extractor fans replaced with heat exchange units that refresh the air three times per hour and recover the heat before extraction. All fluorescent lighting has also been replaced with LED units – reducing electricity usage on lighting alone by 60%.

“These reductions and tweaks, when brought together, mean we can power our entire office during daylight hours,” said Mark Menhennet, Managing Director. “The savings we’ll make on our energy use will also mean that we can spend money on growing our business. I’d urge other businesses to follow suit so they can unlock a vital funding stream and do their bit for the planet at the same time. It is a win-win”

…And announces 2 senior appointments

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Answer-4u has announced the appointment of two senior roles within the business.

Sally-Ann O’Neill is joining the business as Head of Contact Centre Operations and Mary Pickering as Training and Quality Manager.


Nexidia enters new partnership

Nexidia’s advanced phonetic Search Grid technology is to be embedded within Weston Digital Technologies’ Symphony 7 – a Unified Communications Recording and Analytics solution.

Combining the power of Unified Communications Recording with phonetic search will enable organisations to reveal information hidden within customer interactions. This information includes identifying issues with business processes, focusing agent training and tracking mentions of competitor’s offerings.

“The agreement provides an occasion to bring Search Grid to Weston’s diverse markets including emergency services, global telecoms, and financial services institutions,” said Trevor Chamberlain, Vice President of Channels and Alliances, Nexidia.

Author: Megan Jones

Published On: 22nd Apr 2015 - Last modified: 22nd Mar 2017
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