Movers and Shakers – February 2015

This month we bring you news from Magnetic North, Hostcomm and Southern Housing Group.

Southern Housing Group hires Customer Services Director

Southern Housing Group has appointed Chris Harris as its new Group Customer Services Director.

Chris has a strong background in customer experience and service transformation. He will lead the Customer Services Directorate at the Group as it grows and modernises its services. With a strong focus on delivering excellent customer service, he will also ensure that the Group meets its customers’ digital needs.

“Our customers are at the core of everything we do and I am really looking forward to making an impact on the way we work,” said Chris. “It’s clear that we’re already providing a great service and that the team has the energy, drive and commitment to deliver even higher levels of customer excellence. We’re preparing to take our services to the next level.”

“We’re absolutely thrilled to have someone with such a great track record in providing great customer service join our team,” said Tom Dacey, Group Chief Executive. “It’s clear that he has a lot of great ideas about how we can grow and improve our services, and the benefits these will bring to our residents.”

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Magnetic North appoints BT Channel Manager

Magnetic North has appointed Steve Williams as BT Channel Manager to manage their strategic relationship with BT.

Steve has a strong background in the UC and Contact Centre technology industry – and will lead UK sales of the entire suite of Magnetic North products that are now under the banner of ‘BT Cloud Unified Communications’. He will also head up an expanding team of sales, technical and pre-sales appointments.

“We are delighted to welcome Steve to Magnetic North. Magnetic North and BT have a long-established history of working together to deliver powerful cloud solutions that solve real business challenges, and we are very much looking forward to building on this relationship over the coming years,” said David Ford, Managing Director Magnetic North. “Steve’s experience will be invaluable in helping to further develop this partnership and accelerate sales.”

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Hostcomm grows partnership with BT Wholesale

Hostcomm has made a renewed investment in its relationship with BT Wholesale, acquiring 900 more VoIP lines using the BT IPExchange service. This marks the continued growth of their relationship.

Hostcomm connects directly to the BT network, simplifying the underlying network topology. These direct connections allow them to eliminate single points of failure, maximising service availability for its customers. Meanwhile, direct connections to BT help to maintain service speed and reduce latency, resulting in faster, more effective call centre services.

“We have worked in partnership with BT Wholesale for some time now,” said Chris Key, Director at Hostcomm. “Our relationship allows us to source lines at competitive pricing, creating savings that we can pass on to our clients. Now, with BT IPExchange, we are taking our partnership to the next level. This creates new opportunities for us to improve our hosted VoIP services and exceed client expectations.”