Movers and shakers – March 2013
Here we continue with our regular series looking at key people on the move in the call centre world.
This month we share news of recent movers in the industry, including Aspect Software, NewVoiceMedia, Red Box Recorders, Webhelp TSC, Novacroft and Parseq Ltd acquisition.
Aspect Software announces promotion of David Herzog
David Herzog has been appointed as senior vice president, Aspect Professional Services (APS).
In his new role, Herzog will be responsible for Aspect’s Professional Services worldwide capabilities, processes, people and knowledge across the organisation. He will be tasked with establishing learning networks across services, building on Aspect’s key disciplines and pushing its services capabilities while managing close working relations with sales.
Herzog, a 17-year Aspect employee, most recently held the position of vice president of Aspect Professional Services for North America, where he led implementation services, solution consulting and innovation, and staff augmentation for Aspect customers.
“As an organisation, we’re very fortunate to have an industry leader with the skill and experience of David’s calibre within Aspect and be able to tap him for a higher level of responsibility,” says Stewart Bloom, Aspect CEO.
“David and his team have already made tremendous progress this year standardising development toolsets and processes, as well as taking Aspect’s Professional Services operating performance insights to the next level. I am confident that David’s extensive experience, energy and passion will build on Aspect’s current success by driving growth, as well as delighting our customers.”
“I am looking forward to growing the Aspect Professional Services global community to create a true global innovation engine that exceeds the needs and expectations of our customers,” says Herzog.
NewVoiceMedia announces 2 new appointments
Guy Dubois has been appointed as NewVoiceMedia’s Chairman of the Company
Jonathan Gale, CEO of NewVoiceMedia, comments, “With a wealth of software industry expertise and history of consistently achieving outstanding results, Guy is a great fit for NewVoiceMedia and we are delighted to welcome him to our Board of Directors.”
“Guy will strengthen the team as we continue to transform the market and establish our position as the leading true cloud contact centre solution”.
Dubois adds, “I am thrilled to be joining the company at this time. The contact centre market is rapidly adopting cloud services and NewVoiceMedia is perfectly positioned to be at the forefront of that transition. The strength of the customer proposition, product and management team gives a very strong platform for growth.”
Matt Tuson joins NewVoiceMedia to expand its global sales organisation
NewVoiceMedia have also appointed Matt Tuson as EVP Worldwide Sales, where he will continue to expand the global sales organisation. Tuson joins from Salesforce.com, where he led Service Cloud’s sales distribution and go-to-market strategy across EMEA. NewVoiceMedia’s new US office will bring the company closer to Salesforce as it works on extending its partnership.
Matt adds, “I am excited to be joining NewVoiceMedia’s world-class team to lead and accelerate its global expansion. The company’s continued product and service innovation, with 99.999% guaranteed availability and a public Trust Site, creates a unique offering in the contact centre industry and I look forward to being part of its future success”.
Scalpello joins Red Box Recorders
Ed Scalpello has joined Red Box Recorders, a voice and data recording company, as Sales Director Middle East.
The appointment is part of Red Box’s global growth strategy, which will see it expanding its presence within the Gulf region over the next 12 months.
Ed will be responsible for generating sales of Red Box Recorder products and services in the Middle East, as well as developing and managing the company’s partner and reseller network within the region.
Webhelp TSC kick starts global growth strategy with new appointment
Webhelp TSC has appointed Mike Purvis as Sales and Marketing Director ahead of a major global growth push.
As Sales and Marketing Director, Mike will lead a team focused on rapidly building the new Webhelp TSC brand and adding new clients to the existing portfolio of blue-chip organisations.
Mike said: “The team at Webhelp TSC has an approach that, I believe, sets the business apart from its rivals. Following the recent acquisition of the UK business by the Webhelp Group, it’s an incredibly exciting time to join the company.”
David Turner, Chief Executive of Webhelp TSC, added: “Everyone at Webhelp TSC is incredibly excited that Mike is joining the team. He is one of Britain’s most experienced leaders in the field of customer experience solutions. That insight and determined spirit will be pivotal as we launch a robust expansion and diversification strategy.”
Novacroft appoints Mike Hill as Client Services Manager
Novacroft’s senior management team has promoted Mike Hill to the role of Client Services Manager.
Mike’s significant market knowledge and business growth skill sets make him the ideal person to drive Novacroft’s growth in line with its strategic plans.
Mike Hill takes on this role at a very exciting juncture in Novacroft’s growth journey, with opportunity for expansion coming from international and domestic markets both inside and outside of public transport.
Mike Hill has been an Account Manager at Novacroft since 2010, and, for the position of Client Services Manager, was successfully awarded the role following a rigorous recruitment process that included assessment centre days and competition from a number of external candidates.
Parseq Ltd acquires The Panther Group
Parseq Ltd, a Business Process Outsourcers, has acquired The Panther Group (TPG), a UK-based contact centre services company.
Parseq will take ownership of TPG’s two core businesses: award-winning telephone fundraising company, Pell & Bales, and Spokenfor, a 250-seat contact centre and marketing solutions company, focused on blue-chip clients.
The acquisition will create one of the UK’s largest mid-market BPO companies delivering a broad range of front and back office services.
Parseq’s interim CEO, Rami Cassis, said of the acquisition: “Our acquisition of TPG comes at an exciting time for the business and increases our ability to provide existing and new clients with an extensive range of back and front office services, particularly in the areas of data management and business intelligence. Pell & Bales is a long-established and well-respected provider of telephone fundraising and we aim to strengthen its position within the market by providing a significant level of investment in areas such as social media and mobile products.”
Derwyn Jones, CEO of TPG, who will become CEO of the enlarged Parseq Group, says: “Parseq will provide Pell & Bales with a fantastic opportunity to continue investing in innovative products and services, whilst remaining as one of the UK’s leading telephone fundraising companies. It will also enable Spokenfor to leverage Parseq’s extensive experience as a successful contact centre solutions provider. I am excited at the prospect of taking forward the new enlarged business to deliver greater success for its clients; staff and other stakeholders.”