Movers and Shakers – November 2014 380 Filed under - Archived Content, Genesys, NICE, Vonage This month we bring you news from NewVoiceMedia, Nice Systems, Interactive Intelligence, Webhelp UK, Echo Managed Services and Parseq. Interactive Intelligence hires new Chief Marketing Officer Interactive Intelligence has hired Jeff Platón as its Chief Marketing Officer. Jeff Platón He will manage the company’s global marketing team comprised of product marketing, corporate marketing, public relations, channel programs, global alliances, and advertising. “I look forward to applying my expertise to help Interactive Intelligence customers easily and quickly evaluate, purchase, and deploy the company’s growing portfolio of innovative cloud and on-premises solutions,” said Jeff Platón. Echo Managed Services appoints Operations Director Echo Managed Services has appointed Steve Wrench as its new Operations Director. Steve Wrench In his new role, he will focus on building out Echo Managed Services’ multi-channel customer contact services capabilities. “Echo Managed Services has a reputation for successfully delivering complex multi-channel solutions and, as Operations Director, I’ll be ensuring that the company matches this with industry-leading operational performance levels,” said Steve Wrench. Parseq generates 150 new roles in Sunderland Parseq has created 150 new customer service roles in Sunderland following the acquisition of 2Touch in the City. “Our newly acquired Sunderland business is a key part of our national strategy for growth,” said Derwyn Jones, Chief Executive at Parseq. “We’re delighted to be able to announce our increased investment in the North East by bringing employment opportunities to the area so soon after taking ownership.” Webhelp UK and EE launch a new contact centre EE and Webhelp UK have marked the official launch of a new contact centre in Derby, demonstrating their pledge to provide job opportunities for the local community. “The opening of our new contact centre in Derby underlines our continued investment in creating jobs across the UK, as well as our ongoing determination to provide the leading customer service in the UK telecoms sector,” said Olaf Swantee, CEO at EE. “It’s fantastic to welcome EE into the Webhelp fold,” said David Turner, CEO at Webhelp UK. “The addition of such a premium brand to our client base is testament to the gold standard customer experience management services that we provide.” NewVoiceMedia announces partnership with idio NewVoiceMedia has announced its partnership with Content Intelligence platform, idio. Through the partnership, sales representatives will benefit from an integrated single platform that combines the power of NewVoiceMedia, idio’s personalised content marketing solution and Salesforce. Jonathan Gale “In a crowded marketplace, being able to engage your leads intelligently through relevant, personalised conversations is the critical differentiator,” said Jonathan Gale, CEO of NewVoiceMedia. “With NewVoiceMedia and idio, customers benefit from the power of content intelligence with a scalable on-demand contact centre within a true cloud environment, enabling them to move leads from click, to call, to conversion”. Nice Systems joins the FIDO Alliance Nice Systems has joined the FIDO (Fast IDentity Online) Alliance, an organisation aimed at shaping global specifications and standards for simplified user authentication. Miki Migdal Together with other FIDO members, Nice will help make authentication both stronger and easier to use by end customers by lending its expertise in voice-based authentication. “Nice is committed to the core values of the FIDO Alliance to improve the customer experience throughout the authentication process,” said Miki Migdal, President at Nice Enterprise Product Group. “This includes moving away from passwords and towards customer-centric methods that reduce customers’ effort while ensuring their protection.” Author: Megan Jones Published On: 26th Nov 2014 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Genesys, NICE, Vonage Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter