Movers and Shakers – September 2014

This month we bring you news from Aspect Software, Professional Planning Forum, CCMA, injixo, NewVoiceMedia, Jabra and Syntec.

Jabra strengthens channel sales with new appointment

Jabra Business Solutions has welcomed Joanna Waters into the UK & Ireland Business Solutions team, in the role of Channel Account Manager for the UK.

Having already-established relationships with key Jabra partners will allow her to quickly start working with the partners in her territory to support them in enhancing their headset revenues by leveraging the Jabra brand.

“Joanna brings a wealth of channel knowledge and specifically headset market experience to the Jabra UK channel team,” said Robert Stockford, Channel Sales Director. “Jo will manage a number of key UK distribution and reseller partners, as well as helping to explore new opportunities as part of our evolving “Go to Market” strategy.”

---

Syntec partners with Worldpay

Worldpay and Syntec have agreed a global partnership which will enable businesses to accept telephone card payments securely without compromising end-user experience.

The joint offering has already been deployed by Miele, a domestic and commercial appliances manufacturer.

“We are delighted to have been selected by Miele for the CardEasy system and integration with our other contact centre management systems,” said Simon Beeching, Business Development Director at Syntec . “Combined with Worldpay’s proven international experience in payment processing, we are able to facilitate our client’s needs for secure phone payments via our cloud-based system, as well as scale up the service as we continue to grow globally.”

CardEasy ‘keypad payment by phone’ reduces business operating costs by enabling phone card payment acceptance without the sensitive card information being visible to call centre agents, or audible via call recordings.

---

Professional Planning Forum signs agreement with PlanMen

The Professional Planning Forum and University of Ulster have announced their new working relationship with PlanMen, a specialist in Workforce Management.

The new relationship will help them to market their existing BSc (Hons) Customer Contact Planning & Management programme in the Netherlands, Belgium, Luxembourg and Germany.

“We are delighted to sign this agreement with PlanMen,” said John Casey, Director of the Professional Planning Forum. “This will enable us to deliver a much improved student experience in continental Europe.”

---

NewVoiceMedia appoints new Partner Manager

NewVoiceMedia has appointed Jonathan Judd as Partner Manager of North America.

In his new role, Judd will continue to build NewVoiceMedia’s global partner strategy and drive customer success across all markets.

“It’s an exciting time to be joining the NewVoiceMedia team as they are strongly positioned within the partner ecosystem,” said Jonathan Judd. “I’m looking forward to applying my knowledge and expertise in this field to maintain NewVoiceMedia’s leadership across the region”.

Joining him is Eric Coyle, who is transitioning from VP of Sales Engineering to VP of Solutions Strategy.

…And strengthens leadership team

NewVoiceMedia has strengthened its leadership team with the appointment of Kev Willers as SVP Services.

Willers will be responsible for global pre-sales and services and brings more than 23 years’ IT industry experience to NewVoiceMedia.

“It gives me great pleasure to welcome Kev to the team as we continue to accelerate the scale of our global operations,” said Jonathan Gale, CEO at NewVoiceMedia. “We look forward to his contribution to NewVoiceMedia’s future.”

---

injixo announces newly designed website

injixo is pleased to announce the release of its newly designed website, www.injixo.com.

It has been designed with a fresh look and user-friendly navigation, and is expected to be regularly updated with the latest information about injixo.

The website also contains facts about all available injixo features (including its fully-automated Forecast, Scheduling functionalities and the intraday management tool Act, agent portal Me, e-learning platform Learn and their Community).

“A lot of thought went into our new website,” said Chris Dealy at injixo. “We have tried to give a clear picture of what injixo can do – and how much it costs – while not providing so much detail that the information becomes out of date as soon as it is published. I hope that visitors like it and I would love to hear any feedback.”

---

Aspect Software announces partner agreement

Aspect Software and FIEBIG Business Communications, a solutions and services provider operating in Germany and internationally, have signed a partner agreement.

Under the terms of the agreement, Fiebig will now offer complementary solutions for Workforce optimisation, Back office integration and Omni-channel self-service.

“With its many years of experience, Fiebig Business Communications is one of the most acknowledged consultants and systems integrators in the contact centre sector,” said Michael Muth, Channel Sales Leader, Aspect. “With Fiebig we have a strong partner with whom we will continue to pursue our growth strategy in the German-language and European markets.”

…And welcomes new Channel Sales Leader

Michael Muth has joined Aspect Software as Channel Sales Leader DACH and is responsible for the further expansion of the partner network.

“I’m looking forward to collaborating with established and start-up companies about the added value Aspect’s solutions bring to company-wide customer interactions, and then hopefully we can win them aboard as partners,” said Michael Muth.

---

CCMA increases membership base and announces senior appointments

The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in the UK, has seen its membership base increase by 20% in the past 12 months.

As a result, the CCMA has made two senior appointments, with Helen Finnegan joining as Business Support Manager and Louise Scanlan as Business Development Manager.

“As the industry body for the contact centre management profession, we are encouraged and excited that more and more organisations, irrespective of size and sector, can see the benefit of joining the CCMA,” said Ann-Marie Stagg, Chief Executive of the CCMA.