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Finding the right music on hold strategy can be difficult, especially when customers can now complain instantly via soci..
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This month, we’ve asked three specialists – Mirror Audio, New Voice Media and SoH (Europe) Ltd – for t..
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Nuance Communications has announced a solution that uses AI to eliminate putting customers on hold. Instead of having cu..
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Koopid present three hacks to transform customer service in 2021. The momentous events of 2020 have made us all acutely ..
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