Netcall introduces new platform

Netcall has launched their next generation software platform, Liberty, following the acquisition of Serengeti last year.

The updated technology stack uniquely offers Business Process Management (BPM) embedded at its heart, focusing on business effectiveness and efficiency while striving for innovation and flexibility. Its tighter product integration has been developed to accommodate future developments and current trends, such as multi-channel interaction, social and mobility applications.

Liberty’s enhanced technology core offers a faster, smarter and smoother experience to users as well as their customers. Designed to remain at the forefront of technology, it supports the delivery of all Netcall solutions and it is an essential step towards incorporating planned product developments. It also brings together the rich functionality from various Netcall acquisitions, offering clients a future-proof platform that enables them to achieve synergy across the various internal systems they use.

Netcall’s portfolio has expanded dramatically over the past 20 years, delivering end-to-end solutions that embrace the entire customer journey. The current portfolio addresses four areas: Intelligent Contact Handling, Workforce Optimisation, Enterprise Content Management and Business Process Management. Incorporating these solutions within a single platform enables Liberty to provide powerful applications to manage contacts, content and data, while optimising the efficiency of the workforce and business processes and delivering an immediate return on investment.

The expanded portfolio, delivering end-to-end applications for the entire customer journey, from point of contact through to resolution, will come together on Liberty, Netcall’s next generation software platform.

Mark Holmes, Sales Director of Netcall, said “Throughout the years we have delivered a series of innovative platforms, each developed with our customers in mind, aligned to the highest industry standards and providing a rapid return on investment. Liberty continues this tradition; it is technically robust and offers new, greener opportunities for scalability and resilience. It also allows our customers to save in the long term and consolidate the number of suppliers they use. By providing a single, cohesive base, we can easily and rapidly deploy new applications or customised features to our clients, on a secure platform that can seamlessly accommodate new technologies.”