New Compatibility Speeds up Deployment

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Netcall’s Liberty platform is now compliant with key contact centre solutions from Avaya.

The Netcall Liberty platform helps organisations improve customer engagement, improving quality and reducing costs when engaging with customers across multiple communication channels.

The Liberty platform is available as a comprehensive suite or on a modular basis, hosting multichannel capabilities that manage interactions, contacts, content and data.

Liberty can help to improve the efficiency of existing installations through deployment of targeted functionality, or when implemented as a complete suite with the latest Avaya Aura platforms to meet organisations’ end-to-end customer engagement needs.

The application is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.3, Avaya Aura Session Manager 6.3, and Avaya Aura System Manager 6.3.

Netcall is a Technology Partner in the Avaya DevConnect programme—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Netcall is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.

RichardFarrell

Richard Farrell

Doing so enables businesses to add capabilities to their network without having to replace their existing infrastructure – speeding up deployment of new applications and reducing both network complexity and implementation costs.

“Netcall customers can continue to have confidence that our solutions will seamlessly interoperate with the latest Avaya solutions,” said Richard Farrell, CTO at Netcall. “With simple and cost-effective integration using open, standards-based platforms, our solutions help customers leverage the investments they’ve made in their Avaya communications infrastructure.”

For more information about Netcall, visit their website.

Author: Megan Jones

Published On: 30th Sep 2015 - Last modified: 18th Dec 2018
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