New contact centre opens in Edinburgh

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Edinburgh-based Sykes Global Services has further strengthened its presence in the UK by opening a 150-seat customer contact management centre in Edinburgh.

The good news comes on the back of expanding client programmes in both the communications and financial services sectors. “It is encouraging to report that we are continuing to experience expansion as we move into the 2nd half of 2010” says Sykes’s WEMEA General Manager, Kenny Morris.

Sykes’s specialisations have embraced the provision of a range of customer service and technical support services for most of the leading global brands, often transacted in many languages. The company is one of the longest established multi-lingual customer contact centres in Scotland with average client tenure of 8+ years – far exceeding that of other similar-size organisations.

One the latest projects at Sykes’s Edinburgh location has required the commissioning of another building called Currie House on the busy west side of Edinburgh. The company managed to complete refurbishment, refitting and commissioning of this £1m facility in less than a month.

With over 150 employees already on site, the headcount is expected to grow to at least 200 by December. This growth is already demanding considerable recruitment, training and coaching inputs in view of the technical nature of the work.

Pictured above: Sykes’s WEMEA General Manager, Kenny Morris outside Currie House – the company’s new facility.

9 Jun 2010 - Filed under Call Centre News

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