New Dialler Support to Help Avoid Fines


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Hostcomm is working with their clients to ensure they know how to keep their predictive diallers Ofcom-compliant.

As new legislation comes into effect giving the Information Commissioner’s Office (ICO) more power to intervene, the initiative will include information designed to make it clearer what constitutes a nuisance call and how they can be avoided with sensible predictive dialler use.

There are numerous reasons that consumers report calls as a nuisance. These include repeated silent calls, cold calls to numbers registered with the Telephone Preference Service (TPS) and calls made after 9pm. However, the ICO could historically only intervene if the complainant proved ‘substantial damage or substantial distress’.

Since 6 April 2015, this threshold was removed from legislation. Now, all a consumer needs to do is make a complaint. As a result, the ICO has more power to intervene and investigate a larger number of cases – increasing the risk of huge fines for call centres.

Chris Key

“Every client wants to stay Ofcom-compliant, but the regulations are complicated. Often, it’s a lack of understanding that leads to so-called nuisance calls,” said Chris Key, Director at Hostcomm. “We have always provided our predictive diallers pre-configured for Ofcom-compliance, so clients can start quickly. But we are now taking new steps to educate customers about the demands of compliance, and how to eliminate the risk of investigations and fines.”

For more information about Hostcomm, visit their website.

Author: Megan Jones

Published On: 22nd Apr 2015 - Last modified: 22nd Mar 2017
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