New eBook released
LiveOps have released a new eBook called “How to improve your bottom line through a better agent experience”.
Through a series of case studies, this eBook highlights how Multichannel Agents, or Super Agents, when empowered with the right technology, can increase productivity, deliver social customer service, mitigate risks, improve customer experience, and ultimately increase customer lifetime value.
The eBook specifically focuses on a private social media company, an electronics manufacturer and a telecommunications company, and contains a step-by-step guide to improving profits.
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