New Solution Personalises Customer Experience

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NewVoiceMedia has launched ContactWorld Quickstart for the SMB market.

The cloud solution will help to change the way smaller businesses connect with their customers worldwide, enabling them to deliver a personalised customer service experience and drive a more effective sales team.

ContactWorld QuickStart offers the fundamental call features needed to grow a business, meaning sales and service professionals can invest their money in further expansion and scale the use of ContactWorld to support their growth. Available for up to ten users, QuickStart is an end-to-end solution, with all numbers, minutes and hardware required provided by NewVoiceMedia.

Integrating with Salesforce and Desk.com, the solution offers a single user interface, removing the separation between voice and CRM to improve insights and productivity.

The solution can also be deployed quickly, is intuitive and easy to use, and with WebRTC delivery, all users need is a browser and internet connection to be able to work from anywhere.

Other features include click-to-dial, which improves efficiency and helps avoid calling errors, and call recording, which ensures teams can continually improve performance. Organisations can also connect customers to the right agent to resolve issues, while insight into customer data enhances the experience for both customers and agents.

The company has also launched a more advanced solution, ‘ContactWorld Quickstart Plus’, which has all the features of Quickstart, together with screen-pops offering immediate access to the customer record and call control which includes hold, transfer and conferencing functions. The solution can support up to 25 users, and as a company grows, it can move onto a core ContactWorld product.

Jonathan Gale

Jonathan Gale

“We are excited to launch ContactWorld QuickStart to help SMBs sell more and serve better to accelerate growth and stay ahead of the competition,” said Jonathan Gale, CEO of NewVoiceMedia. “Our solution will help both sales and service teams get the most out of their CRM investment and think big even if they’re just getting started.”

For more information about NewVoiceMedia, visit their website.

Author: Megan Jones

Published On: 2nd Sep 2015 - Last modified: 18th Dec 2018
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