New Training Course for Team Managers 736 Filed under - Archived Content Call Centre Helper have teamed up with Real Results Training to deliver an online training course for team managers and aspiring team managers. This paid-for course deals with all aspects of team management and uses a live video feed with a chat room running in parallel, giving you the opportunity to ask questions of your fellow attendees and the speaker. The course will cover the following key areas impacting team management: Dealing with under-performers in your team Attracting and retaining the best team Leadership secrets for contact centre managers Call and contact centre management skills Starting on Tuesday 19th January 2016, this 5 x 1-hour course (1-2pm UK time) has a maximum of 50 attendees to allow for better feedback. Click here for more information Author: Megan Jones Published On: 2nd Dec 2015 - Last modified: 22nd Mar 2017 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter