New Virtual Contact Centre on track to create 2,000 jobs
A virtual contact centre (VCC) company, is challenging traditional call centres to a new approach.
Live-Agent’s VCC home-based model is said to save on a company’s existing approach.
Live-Agents undergo an intensive recruitment process which results in lower churn – on average 15% compared to the rest of the industry, which runs at about 80%. This model of matching flexible resources to business customer demands means that over 2,000 agent jobs could be created in the next two years.
This business model is deploying ‘LiveOps’ On-Demand Contact Center Platform. This cloud-computing-based call centre platform provides a pay-per use solution.
This new approach to contact centres breaks down the traditional model of capital intensive physical call centres with largely fixed overheads, to a cloud-based model supported by home-based agents, all on an operational cost basis.
