http://www.callcentrehelper.com/new-year-resolution-tips-for-your-call-centre-2474.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/new-year-resolution-tips-for-your-call-centre-2474.htm/comment-page-1#comment-11456 claire Sat, 28 Mar 2009 18:59:14 +0000 http://www.callcentrehelper.com/new-year-resolution-tips-for-your-call-centre-2474.htm#comment-11456 i hope you can have another feature on how to handle irrate, discriminating and difficut-to-handle situations where clients are shouting at the top of their lungs and how as a call center agent pacify the concern of the client. all agents would agree that we suffer a lot of stress receiving all the garbage of negative emotions from our clients whenever their issue is unresolved. sometimes, i get so affected... so please put a feature on this next time...please... anyway the above feature is quite interesting, i'll keep it in mind always...tnx i hope you can have another feature on how to handle irrate, discriminating and difficut-to-handle situations where clients are shouting at the top of their lungs and how as a call center agent pacify the concern of the client. all agents would agree that we suffer a lot of stress receiving all the garbage of negative emotions from our clients whenever their issue is unresolved. sometimes, i get so affected… so please put a feature on this next time…please… anyway the above feature is quite interesting, i’ll keep it in mind always…tnx

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