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	<title>Call Centre Helper &#187; Call Centre News</title>
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		<title>Olympics jobs boost for Scottish contact centre</title>
		<link>http://www.callcentrehelper.com/jobs-boost-for-scottish-contact-centre-29565.htm</link>
		<comments>http://www.callcentrehelper.com/jobs-boost-for-scottish-contact-centre-29565.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:18:07 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

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		<description><![CDATA[Aberdeenshire and Angus-based contact centre operator Journeycall is recruiting up to 50 new staff to handle an expected leap in Olympics-related customer calls.
Journeycall MD, Trisha Pirie, said: “We’re gearing up for an exceptionally busy few months when many of our rail and bus clients may experience unprecedented demand both before, during and after the Olympics [...]]]></description>
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		<title>Spotlight on call centres &#8211; May 2012</title>
		<link>http://www.callcentrehelper.com/spotlight-on-call-centres-may-2012-29538.htm</link>
		<comments>http://www.callcentrehelper.com/spotlight-on-call-centres-may-2012-29538.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:16:34 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

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		<description><![CDATA[In this feature we bring you news of the different activities that call and contact centres around the country are getting involved in.
This month we include Tesco, SWALEC, Fusion, LV=, EDF Energy and 2Touch.
Tesco Customer Service Centre is ploughing the way for a Cardiff community project
The Jubilee Gardens project has seen unused land in the community [...]]]></description>
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		<title>Connecting your field-based workers with your contact centre</title>
		<link>http://www.callcentrehelper.com/how-to-get-your-field-based-workers-and-contact-centre-working-together-more-effectively-29528.htm</link>
		<comments>http://www.callcentrehelper.com/how-to-get-your-field-based-workers-and-contact-centre-working-together-more-effectively-29528.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:14:14 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[mplsystems]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=29528</guid>
		<description><![CDATA[Giving your customers the best service experience relies on old adversaries, the contact centre and the field worker, working closely together.  mplsystems share their top tips.
The contact centre invariably places emphasis on customer service and ensuring that all requests are dealt with quickly and politely.  Similarly, those delivering services directly to the customer out in the field [...]]]></description>
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		<title>Serco supports Charity Cycle Ride aiming to raise £2m</title>
		<link>http://www.callcentrehelper.com/nottingham-city-homes-and-london-midland-support-charity-cycle-ride-29517.htm</link>
		<comments>http://www.callcentrehelper.com/nottingham-city-homes-and-london-midland-support-charity-cycle-ride-29517.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:12:30 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=29517</guid>
		<description><![CDATA[Serco is one of the key sponsors of the Dallaglio Flintoff Cycle Slam – a 2,872km cycle ride across Europe – aiming to raise £2m for charity.
Lawrence Dallaglio, the former England rugby captain – now a Sales Director within Serco’s global services business – and England cricketing legend Andrew ‘Freddie’ Flintoff are  cycling across Europe [...]]]></description>
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		<title>Publisher streamlines its contact centre operations</title>
		<link>http://www.callcentrehelper.com/publisher-streamlines-its-contact-centre-operations-29526.htm</link>
		<comments>http://www.callcentrehelper.com/publisher-streamlines-its-contact-centre-operations-29526.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:10:31 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[Interactive Intelligence]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=29526</guid>
		<description><![CDATA[Johnston Press, one of the leading publishers of regional newspapers in the UK and Ireland, has steamlined it&#8217;s contact centre operation thanks to Interactive Intelligence.
Founded in 1767, Johnston Press has consolidated the classified operations of its more than 200 local newspapers and websites from nine contact centres into two: Sheffield and Edinburgh. This has been completed [...]]]></description>
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		<title>Netcall’s solutions now deployed in half of London councils</title>
		<link>http://www.callcentrehelper.com/netcall%e2%80%99s-solutions-now-deployed-in-half-of-london-councils-29521.htm</link>
		<comments>http://www.callcentrehelper.com/netcall%e2%80%99s-solutions-now-deployed-in-half-of-london-councils-29521.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:08:32 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[Netcall]]></category>

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		<description><![CDATA[Netcall has signed a contract to supply an intelligent call-handling solution to Elevate East London, which provides customer services on behalf of the London Borough of Barking and Dagenham. 
Elevate will use the solution for the council’s main switchboard. Barking and Dagenham is one of the six London boroughs hosting the 2012 Olympic Games.
Following this [...]]]></description>
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		<title>The Call Centre Hall of Fame</title>
		<link>http://www.callcentrehelper.com/the-call-centre-hall-of-fame-29558.htm</link>
		<comments>http://www.callcentrehelper.com/the-call-centre-hall-of-fame-29558.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:07:56 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=29558</guid>
		<description><![CDATA[Call Centre Helper is looking for your best call centres, agents, or experiences for the &#8216;Call Centre Hall of Fame&#8217; on Twitter.
We are looking to celebrate call centre service heroes using the hashtag #cchof (call centre hall of fame).
What experiences, call centres, or people would you nominate for the Call Centre Hall of Fame?  Feel free [...]]]></description>
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		<title>Plantronics launches developer community</title>
		<link>http://www.callcentrehelper.com/plantronics-launches-developer-community-29523.htm</link>
		<comments>http://www.callcentrehelper.com/plantronics-launches-developer-community-29523.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:06:40 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[Plantronics]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=29523</guid>
		<description><![CDATA[Plantronics have launched a full-scale developer community for smart headsets and context aware applications. 
In today’s world, billions of devices connect and communicate an abundance of data about a person’s location, activities and availability. Plantronics is opening up an opportunity for developers to utilize information like where a person is and what he or she is doing.
Developers [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Call centre staff help promote video game</title>
		<link>http://www.callcentrehelper.com/call-centre-staff-help-promote-video-game-29514.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-staff-help-promote-video-game-29514.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:02:03 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=29514</guid>
		<description><![CDATA[
Staff from Respondez call centre in Hartlepool danced up a storm when they joined staff from Ubisoft’s north-east studio, Reflections, to film a video to promote their computer game Just Dance 3 for Playstation Move.
The team, who in their normal duties provide multi-lingual technical support for the computer games company and its customers across Europe, [...]]]></description>
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		<item>
		<title>Call Centre News round-up</title>
		<link>http://www.callcentrehelper.com/call-centre-news-round-up-12940.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-news-round-up-12940.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:00:34 +0000</pubDate>
		<dc:creator>jonty pearce</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=12940</guid>
		<description><![CDATA[Here is a quick round-up of the current call centre stories featured in the national and local press.
Detecting emotion in voice signals could help call centres battle fraud
A new system that can detect emotion in voice signals may help call centres battle fraud and negotiate deals. Guardian
Call centre jobs in Worcester could be saved
Talks have [...]]]></description>
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