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	<title>Call Centre Helper &#187; Call Centre News</title>
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	<description>The UK&#039;s most popular call centre magazine</description>
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		<title>Bringing your own device to work could mean trouble</title>
		<link>http://www.callcentrehelper.com/bring-your-own-device-to-work-could-mean-trouble-27010.htm</link>
		<comments>http://www.callcentrehelper.com/bring-your-own-device-to-work-could-mean-trouble-27010.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:16:57 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=27010</guid>
		<description><![CDATA[In the near future, employees who bring their own smartphones, iPads or similar devices to work and connect them to their employer&#8217;s networks could risk losing data with no way of getting it back.
A new survey exploring the impact of mobile devices on information security in corporate environments found that 94 percent of companies have [...]]]></description>
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		<title>Winners and Losers &#8211; Feb 2012</title>
		<link>http://www.callcentrehelper.com/winners-and-losers-feb-2012-27029.htm</link>
		<comments>http://www.callcentrehelper.com/winners-and-losers-feb-2012-27029.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:14:17 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=27029</guid>
		<description><![CDATA[This month we bring you news of a contract win for KC Contact Centres and award wins for Novacroft, NextiraOne, Confirmit and Magnetic North. 
KC Contact Centres wins customer service contract with furniture retailer MFI
Online furniture retailer MFI has chosen KC Contact Centres to provide outsourced customer service and sales support to customers who buy from its website.
The [...]]]></description>
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		<title>Etihad Airways opens new contact centre in Manchester</title>
		<link>http://www.callcentrehelper.com/etihad-airways-opens-new-contact-centre-in-manchester-27002.htm</link>
		<comments>http://www.callcentrehelper.com/etihad-airways-opens-new-contact-centre-in-manchester-27002.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:12:56 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=27002</guid>
		<description><![CDATA[
Etihad Airways, the national airline of the United Arab Emirates, has opened its Manchester guest contact centre with a reception for government officials and local business leaders.
Based at the Voyager Building at Manchester Airport, the guest contact centre is the airline’s first in Europe and fourth in the world. It will operate in conjunction with existing [...]]]></description>
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		<title>Web event reveals key 2012 contact centre trends</title>
		<link>http://www.callcentrehelper.com/web-event-reveals-key-2012-contact-centre-trends-27014.htm</link>
		<comments>http://www.callcentrehelper.com/web-event-reveals-key-2012-contact-centre-trends-27014.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:10:27 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[Interactive Intelligence]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=27014</guid>
		<description><![CDATA[A recent webcast hosted by Interactive Intelligence has revealed key 2012 contact centre trends.
The webcast, attracting more than 2,300 registrants and featuring multiple industry experts, identified the following seven key 2012 contact centre trends:
1.       The increasing use of remote agents
2.       A renewed focus on the customer experience
3.       The rapid adoption of cloud solutions
4.       The impact of [...]]]></description>
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		<title>10 free passes to give away for Call Centre Summit Europe</title>
		<link>http://www.callcentrehelper.com/10-free-passes-to-give-away-for-call-center-summit-europe-27026.htm</link>
		<comments>http://www.callcentrehelper.com/10-free-passes-to-give-away-for-call-center-summit-europe-27026.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:08:25 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[IQPC]]></category>

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		<description><![CDATA[Call Centre Helper has 10 free passes to give away for our readers to attend Call Centre Summit Europe in London on 21st &#8211; 23rd March 2012.
The passes will be offered on a first come, first served basis and will only be available to end users working in a UK-based contact centre as opposed to solution [...]]]></description>
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		<title>Studio Moderna to roll out contact centre solution across 21 countries</title>
		<link>http://www.callcentrehelper.com/studio-moderna-to-roll-out-contact-centre-solution-across-21-countries-27006.htm</link>
		<comments>http://www.callcentrehelper.com/studio-moderna-to-roll-out-contact-centre-solution-across-21-countries-27006.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:06:59 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[mplsystems]]></category>

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		<description><![CDATA[Studio Moderna, the largest direct response retailer in Central and Eastern Europe, has chosen mplsystems’ intelligentContact solution to provide a customised multimedia solution to manage social media, email and e-commerce contact. 
Studio Moderna are growing at 100% per year and this will be one of the largest call centre implementations in Europe.  Extending across 21 [...]]]></description>
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		<title>Case Study: FCS Financial</title>
		<link>http://www.callcentrehelper.com/case-study-fcs-financial-27018.htm</link>
		<comments>http://www.callcentrehelper.com/case-study-fcs-financial-27018.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:04:13 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[Aspect Software]]></category>

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		<description><![CDATA[Aspect Software has helped FCS Financial increase the quality of customer service and improve response times.
The Company
FCS Financial is part of the nationwide Farm Credit System located in Jefferson City, MO that provides lending opportunities and financial services to more than 14,000 farmers and farm-related businesses through 29 branch offices.
The Business Challenge
FCS Financial has a [...]]]></description>
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		<title>Contact centre highlights success during National Apprenticeship Week</title>
		<link>http://www.callcentrehelper.com/contact-centre-highlights-success-during-national-apprenticeship-week-27022.htm</link>
		<comments>http://www.callcentrehelper.com/contact-centre-highlights-success-during-national-apprenticeship-week-27022.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:02:09 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=27022</guid>
		<description><![CDATA[
Service Birmingham is celebrating National Apprenticeship Week (6 – 10 February) by spotlighting the achievements of one of its crop of successful young apprentices – Alex Bradley.
Service Birmingham – the joint venture between the city council and Capita, which provides ICT support and contact centre services, currently has 16 apprentices undertaking a three-year placement as [...]]]></description>
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		<item>
		<title>Call Centre News round-up</title>
		<link>http://www.callcentrehelper.com/call-centre-news-round-up-12940.htm</link>
		<comments>http://www.callcentrehelper.com/call-centre-news-round-up-12940.htm#comments</comments>
		<pubDate>Wed, 08 Feb 2012 11:00:34 +0000</pubDate>
		<dc:creator>jonty pearce</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=12940</guid>
		<description><![CDATA[Here is a quick round-up of the current call centre stories featured in the national and local press.
Olympic champion Daley Thompson opens West Bromwich call centre
Two-time Olympic decathlon champion Daley Thompson officially opened a new BT call centre in West Bromwich. BBC News
Salesforce launches virtual call centres
New software from Salesforce acts as a ‘virtual call [...]]]></description>
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		<title>Vodafone outsources over 200 call centre jobs</title>
		<link>http://www.callcentrehelper.com/vodafone-outsources-over-200-call-centre-jobs-26890.htm</link>
		<comments>http://www.callcentrehelper.com/vodafone-outsources-over-200-call-centre-jobs-26890.htm#comments</comments>
		<pubDate>Wed, 01 Feb 2012 11:14:51 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=26890</guid>
		<description><![CDATA[Vodafone have announced a partnership that will see the transfer of 207 job roles to Teleperformance.
The transfer of three of Vodafone’s specialist operations teams to Teleperformance will mean continuous employment for these individuals with the same terms and conditions.
Teleperformance has been chosen for their experience and expertise as a leader in the provision of customer services in the business sector.  [...]]]></description>
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