NewVoiceMedia beats own world record

The company has set a new world record by building a fully integrated contact centre from scratch in just over 20 minutes.

The challenge took place at Twilio’s headquarters in San Francisco to officially launch NewVoiceMedia’s strategic agreement with the cloud communications leader. The contact centre, with full telephony infrastructure, call flow, ACD, WebRTC delivery and intelligent routing capabilities, was completed in 20 minutes and 8 seconds.

NewVoiceMedia broke the previous world record of 28 minutes, 39 seconds at Call Centre and Customer Management Expo in London, and even extended the challenge by including Twilio integration and WebRTC delivery.

“We are thrilled to have set this record; it’s a fantastic achievement which perfectly demonstrates just what NewVoiceMedia and Twilio are capable of,” said Jonathan Gale, CEO of NewVoiceMedia. “Our strategic alliance will enable even faster deployments for our customers’ telephony infrastructures and acceleration of our technology into live customer environments.”

NewVoiceMedia now benefits from inbound and outbound routing from Twilio’s network – a cloud telephony infrastructure that enables the business to deliver its market-leading solutions to customers across the world even more quickly.

“By bringing communications into the world of software and by leveraging the power of Twilio and the cloud, NewVoiceMedia is building in minutes what used to take years and millions of dollars to create,” said Jeff Lawson, co- founder and CEO of Twilio.