Noble Systems announces acquisition of TouchStar

Noble Systems has acquired assets from TouchStar Software Corporation. Noble Systems has acquired TouchStar’s assets, including the TouchStar brand and all intellectual property. The acquisition further improves Noble’s small and medium business (SMB) offering to complement its large enterprise offer and provides TouchStar users a way forward with the resources of an experienced contact centre technology partner.

Noble acquired TouchStar’s ‘premise-based’ business line, encompassing the TouchStar brand and product line, as well as all intellectual property. The Noble TouchStar product is specifically tailored to meet the needs of the SMB market. The surviving ‘hosted’ business will license Noble TouchStar solutions for its hosted-solution offer.

TouchStar has built a brand that is well known within the collections and teleservice industries. This is an opportunity for Noble Systems to further consolidate these markets. Globally, Noble and TouchStar share a similar footprint.

With the acquisition, Noble Systems will bring on board key staff from TouchStar’s development and service delivery teams, while taking advantage of synergies between the two organisations. TouchStar customers will have the benefit of an improved support structure and access to the full line of Noble Systems contact centre technology products. In addition, Noble will take over the TouchStar office in Denver, Colorado and will work quickly to provide TouchStar clients with superior services and solutions.

James K. Noble, Jr., President & CEO of Noble Systems, said, “As Noble celebrates its 20th anniversary, we continue to focus on client needs and the changing conditions. In these tough economic times, it is more important than ever to have a technology partner that is financially sound. We hope to be that partner for the TouchStar clients. With this transaction, Noble Systems is able to continue its dominance in our core markets, such as Collections, as well as introduce hundreds of TouchStar customers to the reliability and advanced technologies of the Noble Solution suite, including Workforce Management, Desktop Unification and unified contact technology, such as our award winning SIPhony IT-ready solution. We look forward to providing them with the best-in-class solutions and services that an organisation of Noble’s experience and expertise can deliver.”

9 Sep 2009

Filed under Call Centre News