North East Contact Centre Awards finalists revealed
The waiting is finally over for contact centres in the North East of England with the shortlist for this year’s regional contact centre awards announced.
Staff from the following companies have been shortlisted for the prestigious North East Contact Centre Awards:
Churchill Insurance, Department of Work and Pensions, EDF Energy, EDS, Fusion, CE Electric, JML, More Than, BT, Eaga Plc, Orange, Sunderland City Council, Barclaycard, HMRC, Gentoo and Capita Hartshead.
The winners will be revealed at a ‘Masquerade Ball’ themed awards ceremony on Friday 6 November at Rainton Meadows Arena in Sunderland.
The awards, dubbed the industry ‘Oscars’, are in their seventh year and are organised by Tyne and Wear Development Company in association with Sunderland City Council.
The contact centre industry employs over 61,000 people in more than 145 centres region-wide. The awards aim to recognise and commend the achievements of the sector and its star performers.
Paul Buie
Paul Buie, manager of Tyne and Wear Development Company said: “The region’s contact centre industry makes a major contribution to the local economy each year and these awards are a great way to highlight and promote the success of the industry within the region. The standard of entries demonstrates the strength of the industry, and we extend our congratulations to all of the finalists.”
A total of nine awards are up for grabs including the prestigious North East Contact Centre of the Year 2009 – which has separate categories for those centres above and below 250 seats. Other awards are Customer Experience Superstar, Contact Centre Advisor of the Year, Best People Developer, Team Leader of the Year, Contact Centre Team of the Year and Outstanding Contribution to the Community.
To recognise the ever-evolving nature of the industry a new award has been introduced for the Contact Centre Technical Advisor of the Year. This reflects the increasing number of companies offering service desk support – particularly in IT within the region.
Cllr Paul Watson, leader of Sunderland City Council said: “These awards go from strength to strength each year and present a magnificent opportunity to congratulate individuals and teams who have made the industry the success that it is today.”
The North East Contact Centre Awards are organised by Tyne and Wear Development Company in association with Sunderland City Council. Key sponsors include: One North East, Infinity Contact Centre Solutions, Premium People Recruitment, Highbridge Business Park, Contact Centre Professional, North East Contact Centre Academy, Northern Recruitment Group and Goodman.
Call Centre Helper magazine is a media partner for this year’s event.
Pictured above, last year’s winners – EDF Energy.
Tweet28 Oct 2009
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